Exchange ActiveSync and iPhone 3g S

Have brand new iPhone 3gs running v3.0 iPhone software.
Exchange 2003 on SBS 2003 R2
GoDaddy SSL cert.
Getting:
"Cannot Get Mail
The connection to the server failed."
Steps I've taken:
During Exchange Setup on iPhone account IS verified.
I've run the Exchange ActiveSync test at https://testexchangeconnectivity.com
     It passes every time.

Would LOVE it if someone knows how to see more detailed logging on the iPhone.  Or just has an answer for me.  :)
nieblertechAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Alan HardistyCo-OwnerCommented:
Is this the first phone to connect to your server, or have you got other working happily, just not iPhone 3g S's?
0
tntmaxCommented:
Is there an option just to hit next? I think we had the same problem on one of our phones, but was able to just click past it and it connected. I'd have to check with the person who had the phone....
0
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

ENVascensionCommented:
Check the address for the server.  If there is a http:// or https:// in front of the server name, remove it.
0
mdfarrowCommented:
I have the same problem, but I have managed to get beyond the 'failed connection' problem by using the complete path to the owa/exchange directory.  i.e.  "webmail.domain.com/exchange'.  Now I just get a repeated password prompt, but no access???
0
SaakarSenior Technical ConsultantCommented:
If testexchangeconnectivity passes successfully, then there is no issues with the server side,

Can you please elaborate a little more on manner in which you are entering your credentials on phone?

You don't have to enter the complete OWA URL Eg: - https://mail.contoso.com/exchange
it has to only mail.contoso.com >>> Username >>> Password

Try disabling WiFi and check if you can configure ActiveSync correctly...
0
tntmaxCommented:
That's what it was for us. Wi-fi was enabled.
0
nieblertechAuthor Commented:
Unfortunately, WiFi has been disabled from the start.

On the iPhone:
Email: john@mydomain.com
Server: myserver.mydomain.com  -> This is the servername listed in my SSL cert.
Account: john
Pass: thepassword
SSL: On

Like I said, the account is verified everytime I reenter the account.  I've even tried a test account with one email in it, one contact in it, and one calendar entry in it.
0
nieblertechAuthor Commented:
Woops.
Domain:  <left blank>
0
SaakarSenior Technical ConsultantCommented:
http://blog.fosketts.net/2008/07/10/how-to-set-up-iphone-exchange-activesync/

Try putting under the domain name, ur NETBIOS domain name
0
nieblertechAuthor Commented:
Solved it.  My Exchange was on SP1.  Upgraded to SP2 and everything worked perfectly.

You know how you're just SURE that you did all the updates when you reinstalled your server.  Just SURE.  errrr.
I'm going to try to distribute the points because all of these were good posts.
Thanks,
-John
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.