Solved

Exchange ActiveSync and iPhone 3g S

Posted on 2009-07-03
11
692 Views
Last Modified: 2012-05-07
Have brand new iPhone 3gs running v3.0 iPhone software.
Exchange 2003 on SBS 2003 R2
GoDaddy SSL cert.
Getting:
"Cannot Get Mail
The connection to the server failed."
Steps I've taken:
During Exchange Setup on iPhone account IS verified.
I've run the Exchange ActiveSync test at https://testexchangeconnectivity.com
     It passes every time.

Would LOVE it if someone knows how to see more detailed logging on the iPhone.  Or just has an answer for me.  :)
0
Comment
Question by:nieblertech
  • 3
  • 2
  • 2
  • +4
11 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
Comment Utility
Is this the first phone to connect to your server, or have you got other working happily, just not iPhone 3g S's?
0
 
LVL 15

Expert Comment

by:tntmax
Comment Utility
Is there an option just to hit next? I think we had the same problem on one of our phones, but was able to just click past it and it connected. I'd have to check with the person who had the phone....
0
 
LVL 40

Assisted Solution

by:Subsun
Subsun earned 100 total points
Comment Utility
0
 

Assisted Solution

by:ENVascension
ENVascension earned 100 total points
Comment Utility
Check the address for the server.  If there is a http:// or https:// in front of the server name, remove it.
0
 

Expert Comment

by:mdfarrow
Comment Utility
I have the same problem, but I have managed to get beyond the 'failed connection' problem by using the complete path to the owa/exchange directory.  i.e.  "webmail.domain.com/exchange'.  Now I just get a repeated password prompt, but no access???
0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 
LVL 12

Assisted Solution

by:Saakar
Saakar earned 200 total points
Comment Utility
If testexchangeconnectivity passes successfully, then there is no issues with the server side,

Can you please elaborate a little more on manner in which you are entering your credentials on phone?

You don't have to enter the complete OWA URL Eg: - https://mail.contoso.com/exchange
it has to only mail.contoso.com >>> Username >>> Password

Try disabling WiFi and check if you can configure ActiveSync correctly...
0
 
LVL 15

Assisted Solution

by:tntmax
tntmax earned 100 total points
Comment Utility
That's what it was for us. Wi-fi was enabled.
0
 

Author Comment

by:nieblertech
Comment Utility
Unfortunately, WiFi has been disabled from the start.

On the iPhone:
Email: john@mydomain.com
Server: myserver.mydomain.com  -> This is the servername listed in my SSL cert.
Account: john
Pass: thepassword
SSL: On

Like I said, the account is verified everytime I reenter the account.  I've even tried a test account with one email in it, one contact in it, and one calendar entry in it.
0
 

Author Comment

by:nieblertech
Comment Utility
Woops.
Domain:  <left blank>
0
 
LVL 12

Assisted Solution

by:Saakar
Saakar earned 200 total points
Comment Utility
http://blog.fosketts.net/2008/07/10/how-to-set-up-iphone-exchange-activesync/

Try putting under the domain name, ur NETBIOS domain name
0
 

Accepted Solution

by:
nieblertech earned 0 total points
Comment Utility
Solved it.  My Exchange was on SP1.  Upgraded to SP2 and everything worked perfectly.

You know how you're just SURE that you did all the updates when you reinstalled your server.  Just SURE.  errrr.
I'm going to try to distribute the points because all of these were good posts.
Thanks,
-John
0

Featured Post

Why spend so long doing email signature updates?

Do you spend loads of your time carrying out email signature updates? Not very interesting are they? Don’t let signature updates get you down. Let Exclaimer Cloud - Signatures for Office 365 make managing email signatures a breeze.

Join & Write a Comment

Suggested Solutions

Resolve DNS query failed errors for Exchange
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…
This video discusses moving either the default database or any database to a new volume.

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now