Solved

Exchange ActiveSync and iPhone 3g S

Posted on 2009-07-03
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698 Views
Last Modified: 2012-05-07
Have brand new iPhone 3gs running v3.0 iPhone software.
Exchange 2003 on SBS 2003 R2
GoDaddy SSL cert.
Getting:
"Cannot Get Mail
The connection to the server failed."
Steps I've taken:
During Exchange Setup on iPhone account IS verified.
I've run the Exchange ActiveSync test at https://testexchangeconnectivity.com
     It passes every time.

Would LOVE it if someone knows how to see more detailed logging on the iPhone.  Or just has an answer for me.  :)
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Comment
Question by:nieblertech
  • 3
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11 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 24773000
Is this the first phone to connect to your server, or have you got other working happily, just not iPhone 3g S's?
0
 
LVL 15

Expert Comment

by:tntmax
ID: 24773006
Is there an option just to hit next? I think we had the same problem on one of our phones, but was able to just click past it and it connected. I'd have to check with the person who had the phone....
0
 
LVL 40

Assisted Solution

by:Subsun
Subsun earned 100 total points
ID: 24773187
0
 

Assisted Solution

by:ENVascension
ENVascension earned 100 total points
ID: 24773255
Check the address for the server.  If there is a http:// or https:// in front of the server name, remove it.
0
 

Expert Comment

by:mdfarrow
ID: 24773359
I have the same problem, but I have managed to get beyond the 'failed connection' problem by using the complete path to the owa/exchange directory.  i.e.  "webmail.domain.com/exchange'.  Now I just get a repeated password prompt, but no access???
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LVL 12

Assisted Solution

by:Saakar
Saakar earned 200 total points
ID: 24773424
If testexchangeconnectivity passes successfully, then there is no issues with the server side,

Can you please elaborate a little more on manner in which you are entering your credentials on phone?

You don't have to enter the complete OWA URL Eg: - https://mail.contoso.com/exchange
it has to only mail.contoso.com >>> Username >>> Password

Try disabling WiFi and check if you can configure ActiveSync correctly...
0
 
LVL 15

Assisted Solution

by:tntmax
tntmax earned 100 total points
ID: 24773432
That's what it was for us. Wi-fi was enabled.
0
 

Author Comment

by:nieblertech
ID: 24773814
Unfortunately, WiFi has been disabled from the start.

On the iPhone:
Email: john@mydomain.com
Server: myserver.mydomain.com  -> This is the servername listed in my SSL cert.
Account: john
Pass: thepassword
SSL: On

Like I said, the account is verified everytime I reenter the account.  I've even tried a test account with one email in it, one contact in it, and one calendar entry in it.
0
 

Author Comment

by:nieblertech
ID: 24773818
Woops.
Domain:  <left blank>
0
 
LVL 12

Assisted Solution

by:Saakar
Saakar earned 200 total points
ID: 24778437
http://blog.fosketts.net/2008/07/10/how-to-set-up-iphone-exchange-activesync/

Try putting under the domain name, ur NETBIOS domain name
0
 

Accepted Solution

by:
nieblertech earned 0 total points
ID: 24788483
Solved it.  My Exchange was on SP1.  Upgraded to SP2 and everything worked perfectly.

You know how you're just SURE that you did all the updates when you reinstalled your server.  Just SURE.  errrr.
I'm going to try to distribute the points because all of these were good posts.
Thanks,
-John
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