We are using Microsoft Dynamics CRM 4.0. Most staff have the Dynamics Client for Outlook installed (with Outlook 2003) and use that as their sole method of accessing CRM. CRM and Exchange reside on separate servers.
We have several workflows that automatically generate e-mails based on actions that happen in CRM. For example, when a service case is created an e-mail is generated that goes out to a specific group of people. The problem I am having is that many of these e-mails seem to never get sent, or else they take a very long time to be sent (let's say from 30 minutes to DAYS). If I look in the history of the case, I see that the e-mail was generated but there is a message saying "This message has not yet been submitted for delivery."
Any assistance on solving this e-mail delivery problem would be appreciated.