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faulting application inetinfo.exe  faulting module ntdll.dll

Posted on 2009-07-03
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Last Modified: 2012-05-07
I am running a 2003 Server R2 SP2 + Exchange Server 2003 SP2  + Trendmicro Worry Free 5 SMB + GFI Faxmaker 14

a user tried to do a mailing with 2500 adresses. at this point the problem started.
i got the following problems

Faulting application inetinfo.exe, version 6.0.3790.3959, stamp 45d69692, faulting module ntdll.dll, version 5.2.3790.4455, stamp 49900dad, debug? 0, fault address 0x0001bcf2.

the smtp service does not start. it immediatly stops working.
its not possible getting mails from exchange server
I already installed the patches for this issue, but still the same problem.


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Question by:ollivetti
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Expert Comment

by:bali_guru007
ID: 24773688
The resolution for this problem is now available in the security update that is provided in the following Microsoft Knowledge Base article:
885881  (http://support.microsoft.com/kb/885881/ ) MS04-035: Vulnerability in SMTP could allow remote code execution in Microsoft Windows Server 2003

For more information you can refer this link. http://support.microsoft.com/?id=827214
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Author Comment

by:ollivetti
ID: 24774961
already tried this, but won t work.
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Expert Comment

by:kdagli
ID: 24778977
Either Unhook sinks of Trend Micro and GFI or uninstall both the products. Check for the problem.
Probably Trendmicro is causing the issue and the dll responsible could be  - SmexDelMail.dll
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Accepted Solution

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ollivetti earned 0 total points
ID: 24780810
I tried many things during the weekend.
Solution:

I uninstalled IIS.  Installed it new - reboot.
Repaired the exchange installation by reinstall the product and the Exchange SP2.

Reboot and the system was back working .

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Expert Comment

by:kdagli
ID: 24782601
Is Trend Micro / GFI still scanning emails or hooked with SMTP?
I am suspecting, it is no more hooked up unless you have re-installed those products.
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Author Comment

by:ollivetti
ID: 24783339
Its still working I did no uninstall before, only a reinstall over the existing installation !
Trend Micro is still working.
But I got some DNS problems. The domain controller (also dns) will not answer all requests. "No domain Controller available" After a restart it works fine for 1 or 2 days.
Maybe this causes also the faulting inetinfo.dll

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