Printer shuts down any application it tries to print from.
Posted on 2009-07-03
My client bought a HP Deskjet F 4247 printer. I installed it with no problems. Any attempt to print from any application (Notepad/Word/IE) gives the message "Notepad/Word/IE has experienced a problem and needs to close..."
My client bought another printer. I uninstalled/ reinstalled. Same result. I booted to safe mode to try to print. Control Panel - Printers and Faxes is empty, any attempt to print brings up the message "To print you must first install a printer..."
In normal mode, a right-click on the printer icon brings up "Function address 0x4f56a0bd caused a protection fault. (exception code 0xc0000005) Some or all property pagess may not be displayed." Consequently I cannot print a test page.
I have scanned for malware and am sure the pc is clean. Sfc /scannow showed no errors.
Pc is a Packard Bell XP MCE, about two years old. It is running perfectly well with no errors.
I have run a repair install of XP. Same result.
Any ideas how to move this forward?