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AVG Network Edition Program Update

Posted on 2009-07-04
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Last Modified: 2013-11-22
So....We're running AVG Network edition, with client version 8.5.375.  The AVG Admin Console reports that 8.5.386 is the current version.  The 386 incremental version was downloaded, and clients were given a program update instruction.

For some reason when trying to update, every client reports "No new update files are available", and quits.  Virus database updates work properly, and are current.

Any thoughts?  Is there something obvious that I'm missing?

TIA
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Question by:HSC-DIS
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4 Comments
 
LVL 1

Expert Comment

by:Zdenda4
ID: 24777233
The issue might be caused by wrong timestamp/corrupted control update files on admin/client.
Try this:

1. Delete .cft files from AVG admin
Navigate to the folder where the updates are stored (C:\Documents and Settings\All Users\Application Data\avg8\Admin Server Data\update by default)
Find the avginfowin.ctf and avginfoavi.ctf files
Delete these two files
Restart the AVG Admin Server
Ask clients to update again

2. If the issue persist, delete temporary update files on client stations:
Delete all files in following folder:
C:\Documents and Settings\All Users\Application Data\avg8\update\download\
You can do that also from client or from Admin console (Tools -> Advanced settings -> Update -> Manage -> Delete temporary update files, or from Admin Console.
Ask to perform update again.
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Author Comment

by:HSC-DIS
ID: 24777426
Deleted .ctf's.
Deleted client temporary update files.
No luck.

I did notice after restarting the Admin Server, that it's time is +5 hours of system time.  I also tried downloading the latest release via the remote install tool.  It downloaded 8.5.374, which is older than the clients already use...

Everything had been working fine, and I can't think of any changes made that could explain anything.  I'd hate to blow away the database and start over, but....
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LVL 1

Accepted Solution

by:
Zdenda4 earned 1000 total points
ID: 24778323
+5 hours should be OK, Admin server is running in GMT time zone.

IMO it is not necessary to create new DB or reinstall AVG on stations.
Generally, it is not possible to analyze issue like this based only on description. Unfortunatelly, log files from AVG Admin are coded so we are not able to analyze it further.

The best solution is ask directly AVG Technical support, they will ask you for the log files from AVG and analyze the issue better than us. The response time is quite fast, usually the same day.
http://www.avg.com/support-existing
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Author Comment

by:HSC-DIS
ID: 24789189
Ok, thanks much for the assistance.  I'll get with AVG.
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