Solved

Received dot4usb.sys message when installing HP LaserJet 2300L

Posted on 2009-07-04
5
655 Views
Last Modified: 2013-12-15
I am runnig XindowsXP on standalone Dell PC.  I tried to install an HP LaserJet 2300L printer.  Wwnt through installation procedure using HP CD but received message asking for dot4usb.sys location, with a prompt to insert Windows XP installation disk.  Did all that, and system came back saying it could not fine the file.  Found another copy of file on my laptop and tried to use this via memory stick.  Message came back saying software not signed by Microsoft.  Previously this printer worked fine, using exactly same install proceure and same PC.  Any ideas, anyone?  Apart from throwing printer and PC out of the window?
0
Comment
Question by:HarryMacdivitt
  • 3
  • 2
5 Comments
 
LVL 9

Expert Comment

by:CyberLex
ID: 24777889
Greetings

yea, you could try to:

- unplug the 2300L usb
- download hp universal print driver PCL6 at http://www.hp.com/go/upd
- start install.exe and choose dynamic mode when asked
- after the installation plug in you turned on 2300L
- wait for the driver to be installed, the UPD will kick in
- after the installation you can remove the generic queue which has been created by the install.exe called "HP Universal Printing PCL6"

cheers
Lex
0
 

Author Comment

by:HarryMacdivitt
ID: 24831114
Hello Lex

Sorry I have not responded before nowe, but I've been out of office and abroad for 3 weeks.  Now getting back into gear and catching up on all the problmes/admin.

Get back to you short;y and let you know if this worked.

Best regards


Harry Macdivitt
0
 

Author Comment

by:HarryMacdivitt
ID: 24835337
I did what you suggested Lex and unfortuantely it did not work.  I also repalced the USB cable, tried it in every USB slot and even purchased a clean copy of the driver from the HP web site.  Nothing worked.  I suspect I may need to re-configutre the usb port but I don't know how to do this.
0
 
LVL 9

Expert Comment

by:CyberLex
ID: 24908188
Is it still the same error message? try deleting all USB ports you don't needs (any other printers maybe?) - you can go to the printers and faxes folder, top menu, file/server properties/ports tab - select the port and hit delete port.
0
 

Accepted Solution

by:
HarryMacdivitt earned 0 total points
ID: 24908899
Thanks Lex

In the event I got a consultant colleague to have a look at it and I think he did exactly what you suggested - don't know the details.  Jusyt had to get printing back on line asap.  Anyway, all fixed, so thanks for your suggestions anyway.  Apprecaited.
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
Acrobat Printing Issues 5 62
RHEL configure generic text only printer 1 76
Printing A1 on A4 Printer 8 58
HP Laser Jet Errors 10 56
How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
Causes of paper jams:The following are the main causes of paper jams. Guides:If the guides for the paper are not set correctly they may cause the paper to enter at an angle. You should ensure that the guides are set correctly for the paper type a…
This video discusses moving either the default database or any database to a new volume.
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now