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Received dot4usb.sys message when installing HP LaserJet 2300L

Posted on 2009-07-04
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Last Modified: 2013-12-15
I am runnig XindowsXP on standalone Dell PC.  I tried to install an HP LaserJet 2300L printer.  Wwnt through installation procedure using HP CD but received message asking for dot4usb.sys location, with a prompt to insert Windows XP installation disk.  Did all that, and system came back saying it could not fine the file.  Found another copy of file on my laptop and tried to use this via memory stick.  Message came back saying software not signed by Microsoft.  Previously this printer worked fine, using exactly same install proceure and same PC.  Any ideas, anyone?  Apart from throwing printer and PC out of the window?
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Question by:HarryMacdivitt
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Expert Comment

by:CyberLex
ID: 24777889
Greetings

yea, you could try to:

- unplug the 2300L usb
- download hp universal print driver PCL6 at http://www.hp.com/go/upd
- start install.exe and choose dynamic mode when asked
- after the installation plug in you turned on 2300L
- wait for the driver to be installed, the UPD will kick in
- after the installation you can remove the generic queue which has been created by the install.exe called "HP Universal Printing PCL6"

cheers
Lex
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Author Comment

by:HarryMacdivitt
ID: 24831114
Hello Lex

Sorry I have not responded before nowe, but I've been out of office and abroad for 3 weeks.  Now getting back into gear and catching up on all the problmes/admin.

Get back to you short;y and let you know if this worked.

Best regards


Harry Macdivitt
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Author Comment

by:HarryMacdivitt
ID: 24835337
I did what you suggested Lex and unfortuantely it did not work.  I also repalced the USB cable, tried it in every USB slot and even purchased a clean copy of the driver from the HP web site.  Nothing worked.  I suspect I may need to re-configutre the usb port but I don't know how to do this.
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Expert Comment

by:CyberLex
ID: 24908188
Is it still the same error message? try deleting all USB ports you don't needs (any other printers maybe?) - you can go to the printers and faxes folder, top menu, file/server properties/ports tab - select the port and hit delete port.
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Accepted Solution

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HarryMacdivitt earned 0 total points
ID: 24908899
Thanks Lex

In the event I got a consultant colleague to have a look at it and I think he did exactly what you suggested - don't know the details.  Jusyt had to get printing back on line asap.  Anyway, all fixed, so thanks for your suggestions anyway.  Apprecaited.
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