1003 error, category 102
Hello Experts
I'm working on a client's PC (windows XP SP3, P4 w/1GB RAM). It spontaneously restarts and afterward shows the system error 100. category 102 (in the event log)
Any assistance would be greatly appreciated, not only in resolving this, but i assisting me to to it myself next time.
Incidentally, I tried to upload some dump files, but EE won't allow the .dmp extension. Is there a way to get these posted? I imagine they would be helpful.
Thanks
thedslguy
I'm working on a client's PC (windows XP SP3, P4 w/1GB RAM). It spontaneously restarts and afterward shows the system error 100. category 102 (in the event log)
Any assistance would be greatly appreciated, not only in resolving this, but i assisting me to to it myself next time.
Incidentally, I tried to upload some dump files, but EE won't allow the .dmp extension. Is there a way to get these posted? I imagine they would be helpful.
Thanks
thedslguy
can you add the event source?
ASKER
awawada:
What do you mean, "event source"?
What do you mean, "event source"?
save the damps to .txt from .dmp and post it here after.
ASKER
awawada:
I have to go see a client, but I'll post the event sources and the text files when I get back.
thanks
thedslguy
I have to go see a client, but I'll post the event sources and the text files when I get back.
thanks
thedslguy
ASKER
awawada:
Here are the source files and dump files for the last 4 events
thanks
thedslguy
-4.pdf
-3.pdf
-2.pdf
-1.pdf
Mini070309-01.txt
Mini070209-03.txt
Mini070209-02.txt
Mini070209-01.txt
Here are the source files and dump files for the last 4 events
thanks
thedslguy
-4.pdf
-3.pdf
-2.pdf
-1.pdf
Mini070309-01.txt
Mini070209-03.txt
Mini070209-02.txt
Mini070209-01.txt
SOLUTION
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ASKER CERTIFIED SOLUTION
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After analysing your four minidumps i agree with awawada that it's necessary to test your RAM. You may find this link useful>
memtest86+ v2.11 :
http://www.memtest.org/
So one option would be to download and burn a CD from the iso file (after unzipping it)
http://www.memtest.org/download/2.11/memtest86+-2.11.iso.zip
Then boot from the CD and the test should start automatically.
Even before doing a RAM test as described it may be quicker to try removing all but one RAM, then see if you still get a BSOD. Swop around the RAM(s) to ensure you thoroughly test them using this approach.
If no improvement, see if the CPU is overheating (thermal compound ok between CPU and heatsink? ). Fans running ok .... any signs of cabinet overheating?
Presume the machine was not being overclocked by the user?
memtest86+ v2.11 :
http://www.memtest.org/
So one option would be to download and burn a CD from the iso file (after unzipping it)
http://www.memtest.org/download/2.11/memtest86+-2.11.iso.zip
Then boot from the CD and the test should start automatically.
Even before doing a RAM test as described it may be quicker to try removing all but one RAM, then see if you still get a BSOD. Swop around the RAM(s) to ensure you thoroughly test them using this approach.
If no improvement, see if the CPU is overheating (thermal compound ok between CPU and heatsink? ). Fans running ok .... any signs of cabinet overheating?
Presume the machine was not being overclocked by the user?
I agree with Jonvee! nice to see you again Jonvee do you have msn skype yahoo?
Hi awawada! No msn skype at present ; )
ASKER
awawada; Jonvee:
Thank you both for the insight and information. I'm not sure what did it, but I havent had a failure for two days. I think I can safely return the machine, now.
I am so grateful for the assistance, not just in solving the problem, but for sharing the methods with me.
Next time I hope to fix it without having to ask another geek!
Thanks again.
thedsgluy
Thank you both for the insight and information. I'm not sure what did it, but I havent had a failure for two days. I think I can safely return the machine, now.
I am so grateful for the assistance, not just in solving the problem, but for sharing the methods with me.
Next time I hope to fix it without having to ask another geek!
Thanks again.
thedsgluy
@ thedslguy .... you are very welcome. Thanks.