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How to check Call Home facility from HMC for p570 and p595 lpars?

Posted on 2009-07-04
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Last Modified: 2013-11-17
Hi
          We have list  of p570 and p595 lpars . From HMC how to check call Home facility is configured or not? As per my understanding this is  Error notifiying facility like,if  system  face any issue it will call configured number and update report or submit report to info IBM support.  How to check the configuration?
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Question by:rammaghenthar
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Expert Comment

by:woolmilkporc
ID: 24779780
Hi,

you're right, CallHome is an error notifying facility. It will call "home", a configured phone number from IBM (or your 3rd party support provider), to report problems. It is also possible to establish a connection via internet/internet with VPN.

However, and unfortunately, I'm not aware of any CLI command to display/manipulate those settings.
You told me several times that you have no possibility to acces your HMC(s) via GUI.

Nevertheless, I'll describe in short what you could do with the GUI.

  • Start a GUI session
  • Choose "Service Management" at the left.
    • To see if CallHome is enabled:
      • Choose "Manage Systems CallHome" at the right.
      • Youl'll see whether CallHome is enabled at your managed system(s) and the HMC, and you can change those settings.
    • To configure CallHome:
      • Choose "Manage Outbound Connectivity" at the right.
        • Youll see which HMC is the CallHome server
        • Click "Configure"
        • Choose "Local Modem", "Internet" etc. according to your environment
          • With "Local Modem" you will see the phone number(s)
          • With "Modem Configuration" you can change Tone/Pulse, Speaker etc.
That's all I know about configuring CallHome. As I said, alas no CLI option I'd be aware of.

I'll research a bit, but I don't believe that I will find anything.

wmp


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Author Comment

by:rammaghenthar
ID: 24801222
Hi Woolmilkporkji
             We need to check existing configuration of call home facility in our environment. for that what  i need to look.How to look ?
whether is it configured for HMC ?
is it configured for managed system ? How to look ?

i will ask question in another way
whether call home facility will be configured in HMC level or managed system level ?

Assume call home facility is configured for one HMC, means it will take care of all managed belong to that HMC? is it right ? or Wrong ?
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Accepted Solution

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woolmilkporc earned 500 total points
ID: 24801369
rammaghentharji,
configuration of callhome is done at the HMC level, and the same configuration is valid for all managed systems belonging to that HMC.
It is possible to enable/disable callhome for managed systems. This setting, however, is also done at the HMC, for each managed system individulally.
So, no need to touch any managed system for callhome. Everything is done at the HMC.
Howto? See above, but no CLI! That's to say, I, for one, found nothing.
wmp
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