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Problems installing Exchange 2003 SP1 & SP2 for Small Business Server 2003

Posted on 2009-07-04
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Last Modified: 2012-05-07
Hello & thanks for your help with this issue! We have recently taken responsibility for a Small Business Server 2003 client server (not built or previously supported by us) and are trying to update it in order to resolve a couple of issues with Exchange 2003 Outlook Web Access. In particular the Red Cross issue in the main text area when composing or replying to email messages in OWA. The articles I have already reviewed advise we need to ensure Exchange 2003 SP1 & SP2 are installed, but each time I try to run SP1 I receive an error message "A fatal setup error has occured" and refers me to the eventlog.txt file (which I have attached) for further information. I would appreciate someone casting their technical eye over the eventlog file & providing any guidence or suggestions as to how to progress this issue, preferably without having to completely remove & reinstall Exchange - though if this is the only way to fix the issue then I will carry out the necessary procedure. Many thanks in advance! Justin.
[07/05/09,00:29:12] Setup.exe: GetGlobalCustomProperty(B51015E7-26A5-4c8f-B871-26ABA9BEFB65)
[07/05/09,00:29:12] Setup.exe: LoadSetupDatabase()
[07/05/09,00:29:12] Setup.exe: in InternalRegisterSetupService()
[07/05/09,00:29:12] Setup.exe: in InternalRegisterSetupService()
[07/05/09,00:29:12] Setup.exe: IsRunningUnattended
[07/05/09,00:29:12] Setup.exe: AddGlobalCustomProperty
[07/05/09,00:29:12] Setup.exe: IsRunningUnattended
[07/05/09,00:29:12] Setup.exe: inside ISetupManager::LoadHelpManager()
[07/05/09,00:29:12] Setup.exe: in InternalRegisterSetupService()
[07/05/09,00:29:12] Setup.exe: in InternalRegisterSetupService()
[07/05/09,00:29:12] Setup.exe: ISetupManager::LoadCommandLineMgr() completed
[07/05/09,00:29:12] Setup.exe: in InternalRegisterSetupService()
[07/05/09,00:29:12] Setup.exe: ISetupManager::LoadSetupLog() completed
[07/05/09,00:29:12] Setup.exe: ISetupManager::RunIntro() starting
[07/05/09,00:29:12] Setup.exe: inside ISetupManager::LoadDependencyMgr()
[07/05/09,00:29:12] Setup.exe: in InternalRegisterSetupService()
[07/05/09,00:29:12] Setup.exe: inside ISetupManager::LoadCDInfoMgr()
[07/05/09,00:29:12] Setup.exe: GetCustomProperties()
[07/05/09,00:29:12] Setup.exe: get_CustomProperties()
[07/05/09,00:29:12] Setup.exe: in InternalRegisterSetupService()
[07/05/09,00:29:12] Setup.exe: inside ISetupManager::LoadTemplMgr()
[07/05/09,00:29:12] Setup.exe: in InternalRegisterSetupService()
[07/05/09,00:29:12] Setup.exe: inside ISetupManager::LoadDiskInfoMgr()
[07/05/09,00:29:12] Setup.exe: in InternalRegisterSetupService()
[07/05/09,00:29:12] Setup.exe: inside ISetupManager::LoadUIManager()
[07/05/09,00:29:12] Setup.exe: in RegisterSetupService()
[07/05/09,00:29:12] Setup.exe: in InternalRegisterSetupService()
[07/05/09,00:29:12] Setup.exe: GetGlobalCustomProperty({0DC70217-9545-11D2-ACD4-00C04F8EEBA1})
[07/05/09,00:29:12] Setup.exe: IsRunningUnattended
[07/05/09,00:29:12] Setup.exe: GetGlobalCustomProperty({AA62DF98-3F2C-11D3-887B-00C04F8ECDD6})
[07/05/09,00:29:12] Setup.exe: in InternalRegisterSetupService()
[07/05/09,00:29:12] Setup.exe: inside ISetupManager::LoadAccountManager()
[07/05/09,00:29:12] Setup.exe: in InternalRegisterSetupService()
[07/05/09,00:29:12] Setup.exe: inside ISetupManager::LoadValidationManager()
[07/05/09,00:29:12] Setup.exe: in InternalRegisterSetupService()
[07/05/09,00:29:12] Setup.exe: inside ISetupManager::LoadDependencyManagerUI()
[07/05/09,00:29:12] Setup.exe: in InternalRegisterSetupService()
[07/05/09,00:29:12] Setup.exe: inside ISetupManager::LoadServerGroupManager()
[07/05/09,00:29:12] Setup.exe: in InternalRegisterSetupService()
[07/05/09,00:29:12] Setup.exe: inside ISetupManager::LoadChangeFolder()
[07/05/09,00:29:12] Setup.exe: in InternalRegisterSetupService()
[07/05/09,00:29:14] Microsoft Search: Initialize, Search not installed.
[07/05/09,00:29:14] setup.exe: ***ERRORLOG EVENT*** : ModuleID not found in map in GetSetupComponentByModuleID() -- [{DA943894-7A14-4FFF-BBDC-C004FAE2310B}]
[07/05/09,00:29:14] setup.exe: ***ERRORLOG EVENT*** : ModuleID not found in map in GetSetupComponentByModuleID() -- [{94B7AD3E-0B63-42AC-A542-082ED1F78787}]
[07/05/09,00:29:14] setup.exe: ***ERRORLOG EVENT*** : ModuleID not found in map in GetSetupComponentByModuleID() -- [{ECD1A63D-DBAF-442C-BF46-904364A96B00}]
[07/05/09,00:29:14] Setup.exe: inside ISetupManager::LoadActionOverrides()
[07/05/09,00:29:14] setup.exe: ***ERRORLOG EVENT*** : ISetupComponent had an InstallProblem while trying to set install action override
[07/05/09,00:29:14] Dependency Manager: ***ERRORLOG EVENT*** : CDependencyManager::ValidateDependencyStates() : The dependency of Microsoft Exchange Messaging and Collaboration Services on Microsoft Search is not satisfied.
[07/05/09,00:29:14] Dependency Manager: ***ERRORLOG EVENT*** : Component default action settings do not satisfy dependencies. Components are being set to IR_NOTHING.
[07/05/09,00:29:14] setup.exe: ***ERRORLOG EVENT*** : Run() : RunLoadSetup(), an exception has occured.
[07/05/09,00:29:14] Setup.exe: IsRunningUnattended

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eventlog.txt
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Question by:hagueit
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Accepted Solution

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gaffie earned 500 total points
ID: 24778430
The red cross issue is related to Vista clients only and there's a fix available. http://support.microsoft.com/kb/911829 The servicepack issues are covered by a Microsoft KB too. http://support.microsoft.com/kb/839495
good luck!
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Author Closing Comment

by:hagueit
ID: 31599845
Thanks for your help gaffie, right on the mark! Following KB839495's registry additions allowed Exchange SP1 to be installed & SP2 was also installled with just one error, but this did not seem to cause any problems with Exchange operation. With these dependencies in place KB911829 could then be installed to fix the red X isssue for Vista users. Thanks again, Justin.
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