Vista - Unable to delete shortcut within launch menu

Is there anybody who might know how to remove an entry within the Launch WIndow.
Trying to delete the entry, the system respond:
"Item not found
Cound not find this item
This is no longer located in c:\etc..
Verify the item's location and try again"

Going to the location, I can see the file but I get the same result if try to delete it.
I can put stuff in it...
Right clicking on it get no response...
At location, I can get the property to work but no security could be obtain...

So I'm stuck within an invalid entry...

The OS is Vista Home premium.

GuyBlierAsked:
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uucknaaaCommented:
Hi

I'm assuming you mean the start menu.  When you right click on the item, select remove from list.

Let me know if not understanding right.
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GuyBlierAuthor Commented:
Yes I meant the start menu.
The right click on this menu item does not work!
I do not see this option "Remove from List" when right clicking any other items...
It will not let move it either!



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uucknaaaCommented:
OK ..

When you push on the start button, without going into all programs, when you right click on a menu item, you should be able to select "remove from list" for every item except the special ones at the top.  When you right click on IE or Email at the top, you'll usually get the option to go into the properties of that program.

But, when you are right clicking on a menu item, you do not see a selection "remove from list", right?

What do you see, on the item you are working on, and all of the others?

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GuyBlierAuthor Commented:
No
I do not get this option for any level within this menu
Right clicking over an item is as follows
Collapse
-----------
Explore
Open
--------
Share...
--------
Send To >
______
Cut
Copy
---------
Delete
Rename
---------
Properties

That's it nothing else.

 
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uucknaaaCommented:
Hey ..

Sorry about the confusion here.  Can you give me the exact sequence to get to the menu you are looking at?  For example, when I left click on the Start Button, I'm getting to the menu that I thought we were both looking at.  So .. I was just left clicking the Start Button.

What is the sequence you are doing?

Thanks for your patience and I'll wait for your response.
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GuyBlierAuthor Commented:
1st: The start menu is set to "Classic Start Menu"
Click on the "Start Menu"  --> Displays:
Default Programs
Windows Update
----------------------
Programs >
Documents >
etc...
Hover Programs, then get Programs content expanded to the right
This view shows:

Accessories>
Acer Crystal Eye Webcam Video Class Camera >
Crystal Eye webcam >
Games >
Etc

The 2nd item is the one that I'm trying to delete
Right Clicking on this item doesn't do anything

For any other item I get the choices already stated in the previous msg...

Now if I navigate to

c:\programdata\microsoft\windows\startup Menu\Programs

I get basically what is shown on the startup menu above

Right clicking on the culprit will give me the std property dialogue box
Under security tab I get the result:  "The requested security info is either unavailable or can't be displayed"

Renaming, moving or deleting result into the msg file not found!

Unlocker will not catch this bastard!
If an entry is found within the registry and deleted - no change

I have run chkdsk /f /r w/o any changes.

The file size is sown as 0 bytes, no date for Created, modified or accessed

There you have it....
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uucknaaaCommented:
One thing I'm noticing right off, you need to be the in c:\Users to find your start menu.  Do this, right click on the Start Button and choose Explore.  That will bring up the Windows Explorer and your start menu will be highlighted on the left.  See if that helps at all.  I'm going to read your last response closely.
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GuyBlierAuthor Commented:
No that does not help...
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GuyBlierAuthor Commented:
Ok I was able to resolve the issue with "Unlocker"
Instead of Interacting through the system and hoping to have unlocker to trigger on a lock handle, I have performed the following action:
Right click of the culprit, i.e. "Acer Crystal Eye Webcam Video Class Camera" then select Unlocker from the menu and choose the appropriate action "Delete" then the file has finally vanished...

Thanks for your help.
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