We help IT Professionals succeed at work.

Problems setting up CISCO Unified Attendant Server

hotline100
hotline100 asked
on
Medium Priority
1,191 Views
Last Modified: 2013-12-27
I am trying to set up Cisco (ARC) Attendant Console Server for a UC520 64 user box. The Attendant Console Server software is 3.0.1.4.  UC520 is running 7.0.3.   I cannot get past the Connection Details screen, which requests the following:

IP Address (entered 10.1.1.1 - voice address router)
IP Port: 443 (default)
CUCM User ID (cisco)
Password: (have entered the administrator password)

I get the message "Unable to connect to Call Manager. Please check the information provided and try again."

I am able to ping 10.1.1.1 and receive a reply from the server on which I am setting up this software.  I also use the username and password to log on to Cisco Configuration Assistant and Command Line Interface to carry out top-level changes.

Any ideas...?
Comment
Watch Question

Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.