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Problems setting up CISCO Unified Attendant Server

Posted on 2009-07-05
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Last Modified: 2013-12-27
I am trying to set up Cisco (ARC) Attendant Console Server for a UC520 64 user box. The Attendant Console Server software is 3.0.1.4.  UC520 is running 7.0.3.   I cannot get past the Connection Details screen, which requests the following:

IP Address (entered 10.1.1.1 - voice address router)
IP Port: 443 (default)
CUCM User ID (cisco)
Password: (have entered the administrator password)

I get the message "Unable to connect to Call Manager. Please check the information provided and try again."

I am able to ping 10.1.1.1 and receive a reply from the server on which I am setting up this software.  I also use the username and password to log on to Cisco Configuration Assistant and Command Line Interface to carry out top-level changes.

Any ideas...?
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Question by:hotline100
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hotline100 earned 0 total points
ID: 24812180
I have found the answer!  The software was the incorrect version, as it has to be the Arc Express install not the Arc Enterprise, as this does not work with UC520.
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