Solved

Reload Windows Vista or Restore to original condition.

Posted on 2009-07-05
7
848 Views
Last Modified: 2012-08-14
Where can I get recovery disks for an Packard Bell IStart 2311 with Vista on it.

My cousins computer was installing or uninstalling SP1 when they had a power cut.  
After that the computer would not start.  
I had a look and it wouldn;t start so I plugged the hard drive to another computer and backed up all the user data.
So I plugged it back in but it would not load up and Startup Repair won't even load.
When I select Startup repair I get the Blue Screen of Death:

A problem has been detected and windows has been shut down o prevent damage to your computer.

Technical Information:

STOP: 0x0000C1F5 (0x00000000, 0x00000000, 0x00000000, 0x00000000)  

Can I get the recovery disks or is there any other way with the built in settings to restore to original condition or reload the Windows clean on it.  The Windows Key is on a sticker on the side of the computer.
0
Comment
Question by:harris9999
  • 3
  • 3
7 Comments
 
LVL 18

Expert Comment

by:awawada
ID: 24780231
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 24780293
Have you tried using Smart Restore?
http://support.packardbell.com/uk/item/index.php?i=instr_tutorials_maintain_recovery&ppn=PB82113801
The IStart 2311 comes with a recovery partition for Vista built-in
0
 
LVL 3

Author Comment

by:harris9999
ID: 24780297
Ok I have read that and got the hotfix downloaded to another computer.  
It is a .msu file.

How do I apply this to the computer with Vista that will not boot?
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 3

Author Comment

by:harris9999
ID: 24780307
If when starting I press F11 or Alt + F10 as it says on that website I steill eventually get the BSOD.
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 24780503
Under warranty?  Although I'm kinda hesitant to suggest it the "Tech Guys" @ PCWorld offer a operating system install @ £50.  Your implication in your earlier post is correct, the Hotfix is about as good as a chocolate teapot if the system won't start and if the restore partition isn't working your only other option is to track down a pre-SP1 restore DVD for this model - that is feasible but finding one will take some time.  Once you've got it running create a restore DVD and put it "somewhere safe".  That way you'll probably never need it again.
0
 
LVL 3

Accepted Solution

by:
harris9999 earned 0 total points
ID: 24781340
I got a fix for this problem.  Resolved the BSOD problem which then let me get into startup repair.

the solution was from the following 2 sites:
http://bsods.com/content/windows-vista-and-stop-0x0000c1f5-linux-anyone

http://infopirate.org/what-does-stop-0x0000c1f5-mean


Here's the REAL fix. Don't format.
1. Boot the Linux disc, choose to "Run Live Disc" or any option that would give a desktop without actually installing. Open a Konsole window and get ready for some fun.
2. Mount your hard drive at " sudo ntfs-3g /dev/sda1 /mnt/ -o force". You may have to look at /dev/hd* and /dev/sd* to figure out the correct device to mount. If you are using a RAID device for your root file system, run "dmraid -ay" to attempt to mount all available RAID file systems, then look in /dev/mapper/* for your device.
3. If done correctly you should simply see a newline, no output.
4. Navigate to the hidden folder: "cd /mnt\$Extend". Note the backslash before the $; that is important as it keeps the command shell from interpreting the $ (it is really part of the file name).
5. Type "ls". Among the files/folders listed you should see "$RmMetaData".
6. Type "cd \$RmMetaData".
7. Type "ls". Among the files/folders listed you should see "$TxfLog".
8. Type "rm -rf \$TxfLog". Use "ls" to verify that it has been deleted. If it is still present try "sudo rm -rf \$TxfLog", then use ls to verify it is gone. If that fails also, search or ask someone for an answer.
9.Close the Konsole window, and reboot, removing the CD when appropriate.

Next you can select to boot normally and have vista repair itself, or follow the instructions below.

Quote:
At this point, your system will no longer bluescreen, but it won't boot, either. To fix that, here's part 2, for which you'll need a Vista DVD:

10. Boot the Vista DVD and choose "Repair my computer".
11. When the system looks for Vista installations to repair, it probably won't find any. Don't panic; just click Next.
12. In the System Recovery Options list, choose Startup Repair. The system will process for a minute or two, then state that it needs to reboot to finish its repair. Allow it to reboot.
13. Remove the DVD at the appropriate time and allow the system to boot from the hard drive.
14. If the system complains that it was not shut down properly, choose "boot normally".
0
 
LVL 62

Expert Comment

by:☠ MASQ ☠
ID: 24781359
Wow! Neatly done!
Starting the close process so your solution is preserved.
0

Featured Post

Free Trending Threat Insights Every Day

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

The Service applet starts in Extended Mode by Default, with a taskpad on the left of the services pane. This view mode was introduced in XP. As I find it not very usefull, I like to use the Standard view as default, and without the Console tree. …
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now