Reload Windows Vista or Restore to original condition.

Where can I get recovery disks for an Packard Bell IStart 2311 with Vista on it.

My cousins computer was installing or uninstalling SP1 when they had a power cut.  
After that the computer would not start.  
I had a look and it wouldn;t start so I plugged the hard drive to another computer and backed up all the user data.
So I plugged it back in but it would not load up and Startup Repair won't even load.
When I select Startup repair I get the Blue Screen of Death:

A problem has been detected and windows has been shut down o prevent damage to your computer.

Technical Information:

STOP: 0x0000C1F5 (0x00000000, 0x00000000, 0x00000000, 0x00000000)  

Can I get the recovery disks or is there any other way with the built in settings to restore to original condition or reload the Windows clean on it.  The Windows Key is on a sticker on the side of the computer.
LVL 3
harris9999Asked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

awawadaCommented:
0
☠ MASQ ☠Commented:
Have you tried using Smart Restore?
http://support.packardbell.com/uk/item/index.php?i=instr_tutorials_maintain_recovery&ppn=PB82113801
The IStart 2311 comes with a recovery partition for Vista built-in
0
harris9999Author Commented:
Ok I have read that and got the hotfix downloaded to another computer.  
It is a .msu file.

How do I apply this to the computer with Vista that will not boot?
0
Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

harris9999Author Commented:
If when starting I press F11 or Alt + F10 as it says on that website I steill eventually get the BSOD.
0
☠ MASQ ☠Commented:
Under warranty?  Although I'm kinda hesitant to suggest it the "Tech Guys" @ PCWorld offer a operating system install @ £50.  Your implication in your earlier post is correct, the Hotfix is about as good as a chocolate teapot if the system won't start and if the restore partition isn't working your only other option is to track down a pre-SP1 restore DVD for this model - that is feasible but finding one will take some time.  Once you've got it running create a restore DVD and put it "somewhere safe".  That way you'll probably never need it again.
0
harris9999Author Commented:
I got a fix for this problem.  Resolved the BSOD problem which then let me get into startup repair.

the solution was from the following 2 sites:
http://bsods.com/content/windows-vista-and-stop-0x0000c1f5-linux-anyone

http://infopirate.org/what-does-stop-0x0000c1f5-mean


Here's the REAL fix. Don't format.
1. Boot the Linux disc, choose to "Run Live Disc" or any option that would give a desktop without actually installing. Open a Konsole window and get ready for some fun.
2. Mount your hard drive at " sudo ntfs-3g /dev/sda1 /mnt/ -o force". You may have to look at /dev/hd* and /dev/sd* to figure out the correct device to mount. If you are using a RAID device for your root file system, run "dmraid -ay" to attempt to mount all available RAID file systems, then look in /dev/mapper/* for your device.
3. If done correctly you should simply see a newline, no output.
4. Navigate to the hidden folder: "cd /mnt\$Extend". Note the backslash before the $; that is important as it keeps the command shell from interpreting the $ (it is really part of the file name).
5. Type "ls". Among the files/folders listed you should see "$RmMetaData".
6. Type "cd \$RmMetaData".
7. Type "ls". Among the files/folders listed you should see "$TxfLog".
8. Type "rm -rf \$TxfLog". Use "ls" to verify that it has been deleted. If it is still present try "sudo rm -rf \$TxfLog", then use ls to verify it is gone. If that fails also, search or ask someone for an answer.
9.Close the Konsole window, and reboot, removing the CD when appropriate.

Next you can select to boot normally and have vista repair itself, or follow the instructions below.

Quote:
At this point, your system will no longer bluescreen, but it won't boot, either. To fix that, here's part 2, for which you'll need a Vista DVD:

10. Boot the Vista DVD and choose "Repair my computer".
11. When the system looks for Vista installations to repair, it probably won't find any. Don't panic; just click Next.
12. In the System Recovery Options list, choose Startup Repair. The system will process for a minute or two, then state that it needs to reboot to finish its repair. Allow it to reboot.
13. Remove the DVD at the appropriate time and allow the system to boot from the hard drive.
14. If the system complains that it was not shut down properly, choose "boot normally".
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
☠ MASQ ☠Commented:
Wow! Neatly done!
Starting the close process so your solution is preserved.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Vista

From novice to tech pro — start learning today.