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Reload Windows Vista or Restore to original condition.

harris9999
harris9999 asked
on
Medium Priority
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Last Modified: 2012-08-14
Where can I get recovery disks for an Packard Bell IStart 2311 with Vista on it.

My cousins computer was installing or uninstalling SP1 when they had a power cut.  
After that the computer would not start.  
I had a look and it wouldn;t start so I plugged the hard drive to another computer and backed up all the user data.
So I plugged it back in but it would not load up and Startup Repair won't even load.
When I select Startup repair I get the Blue Screen of Death:

A problem has been detected and windows has been shut down o prevent damage to your computer.

Technical Information:

STOP: 0x0000C1F5 (0x00000000, 0x00000000, 0x00000000, 0x00000000)  

Can I get the recovery disks or is there any other way with the built in settings to restore to original condition or reload the Windows clean on it.  The Windows Key is on a sticker on the side of the computer.
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Most Valuable Expert 2013

Commented:
Have you tried using Smart Restore?
http://support.packardbell.com/uk/item/index.php?i=instr_tutorials_maintain_recovery&ppn=PB82113801
The IStart 2311 comes with a recovery partition for Vista built-in

Author

Commented:
Ok I have read that and got the hotfix downloaded to another computer.  
It is a .msu file.

How do I apply this to the computer with Vista that will not boot?

Author

Commented:
If when starting I press F11 or Alt + F10 as it says on that website I steill eventually get the BSOD.
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Most Valuable Expert 2013

Commented:
Under warranty?  Although I'm kinda hesitant to suggest it the "Tech Guys" @ PCWorld offer a operating system install @ £50.  Your implication in your earlier post is correct, the Hotfix is about as good as a chocolate teapot if the system won't start and if the restore partition isn't working your only other option is to track down a pre-SP1 restore DVD for this model - that is feasible but finding one will take some time.  Once you've got it running create a restore DVD and put it "somewhere safe".  That way you'll probably never need it again.
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Commented:
Wow! Neatly done!
Starting the close process so your solution is preserved.
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