Virus Issue (Win.exe - error)

Hi,

We are facing a problem with our client machine, till now 5 machine have been affected with this issue, for which i have attached the screen shot.

We are using symantec End point protection which are up to date on the infected machine.

This error is getting pop up ever  5 mts, even we are not able to access registry / task manager and unable to enable the hidden files & folder.

This win.exe file is there in c:\windows\win.exe which is not the system file, when we are trying to delete it its getting deleted but again coming back after some time, we tried to contact with symatec still the case is in progress after 12 days ,

If any quick solution will be appreciated.

Regards,

Syed tanveer hussain.


error.doc
tanveer_hussainAsked:
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JeremySBrownCommented:
Hi tanveer_hussain,

Try running the following:

   1. Combofix
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

   2. Dr. Web Anti-Virus
http://www.freedrweb.com/

However...there's also SUPERAntiSpyware and Malwarebytes' Anti-Malware...but these are meant for spyware and malware removal...but scan these as well...

http://www.superantispyware.com/
http://www.malwarebytes.org/mbam.php

Also before running Combofix...temporarily disable your firewall...and any other anti-virus to prevent any conflicts...
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tanveer_hussainAuthor Commented:
Mr. JeremySBrown:,


Thanks a lot, i tried running combofix after that regedit /task manager / hidden folders started working, even now i am not getting that error message.

Thanks for your quick reply and support.


regards,

Tanveer.
 
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