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Filtering External Email sent to Distribution group alias on Exchange Server 2007

Posted on 2009-07-06
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Last Modified: 2012-05-07
Hi All,

This could be impossible question but anyhow I dare myself to ask for it,

the question is: How to filtering the External Email sent to Distribution group alias on Exchange Server 2007 using Outlook 2007 or Exchange Server 2007 Transport rule ?

Scenario:

Distribution group name: Customer Support Group
DG primary email (reply email: support@domain.com
DG aliases:
producta-support@domain.com
productb-support@domain.com
productc-support@domain.com
DG Members:
Devira
Tania
Stefani

for example if each of the DG members would like to categorize / classify their inbox by creating a rule for each product category, this is not possible now since the email destination header is already automatically translated into "Customer Support Group" just like when we type the destination email in Outlook 2007, it automatically converted to the DG name ?

any idea would be greatly appreciated.

Thanks.
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Question by:jjoz
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Assisted Solution

by:Mestha
Mestha earned 500 total points
ID: 24784135
If the emails are coming from an external recipient, then the original address the messages were sent to will be in the header. You need to build a rule to look at the header information.
If the messages are sent internally then it isn't going to be possible to filter them.

Although why don't you simply have multiple groups? You are not limited on the number of groups that you can have.

Simon.
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Author Comment

by:jjoz
ID: 24791644
well that was the case,

DG Name: ProductA-support@domain.com
DG members: Customer Support Group (SMTP:support@domain.com)

DG Name: ProductB-support@domain.com (SMTP:support@domain.com)
DG members: Customer Support Group

and i got complained from the other users that the Company Addressbook is too crowded ;-( and now i got complained by the support girls :-p

oh well, i might just hide those DG from the GAL if there is no other way to filter any email from the internal.
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Accepted Solution

by:
Mestha earned 500 total points
ID: 24793294
If the messages are coming from internal recipients then you cannot filter on them because the SMTP address is not used. Furthermore, to allow users to send to them and then build filters they need to be in the GAL. GAL too crowded? I have heard everything now, and don't see how removing a few groups would help.

Simon.
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Author Closing Comment

by:jjoz
ID: 31600076
Thanks man.
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