We help IT Professionals succeed at work.

Check out our new AWS podcast with Certified Expert, Phil Phillips! Listen to "How to Execute a Seamless AWS Migration" on EE or on your favorite podcast platform. Listen Now

x

Cannot access my contacs from the "to" box, in the email window

andre_st
andre_st asked
on
Medium Priority
211 Views
Last Modified: 2012-05-07
We are running an exchange server 2003. The contact list that I crate from within outlook gets saved on the exchange server.

When I open up a new mail-window and click the "to"-box I am only able to see contacts in the global catalog list, and nothing in the "contact"-list from the drop down menu. But when you go directly to the contacs tab, (in the left lower corner), there are lots of contacts there. So why arent these turning up when used with the "to"-box?

BUT, the strange thing is that if I create a new contact from the contact tab, the contact turns up when used with the to-box. So it seems to be that the old contacts are not showing up. This might have something to do with that they were created a long time ago, in either office 2003 or earlier. Perhaps there is some incompatibility issue?

I have surfed around the net in search of answers, without much help. I can mention though that the adressbooks is listed in the "file > Data management > adressbooks" (not sure of the exact names, as I use a swedish version).
Comment
Watch Question

Commented:
Unlock this solution with a free trial preview.
(No credit card required)
Get Preview
Subash SundharanIT Infrastructure Architect
CERTIFIED EXPERT

Commented:
Are you able to select the contacts using address book dropdown menu?
Is the address book settings in outlook is correct?
address1.JPG
address.JPG

Author

Commented:
Thanks for your quick reply "simsjrg" - I did as you suggested, but the problem still remains. The contacts were allready setup to "show this folder as an e-mail address book". I tried disabling it, and enabling it again - but the only contacts I can see is the ones I created just now for the sake of testing. None of the "old" ones turn up.

Author

Commented:
Subsun - the settings you showed in the images are correct on the computer. I am not sure though how to reach the settings in the second screenshot, ( I am using Outlook 2007), but I dont believe the "order" of the adress books is causing this?
Top Expert 2010

Commented:
"andre_st", to get to the Address Book in 2K7, open up the Address Book (a book icon). Then, go to Tools -> Options to open up the above pic "subsun" posted. From that window, try adding the Contact List and/or Address Book. Then use the up/down arrows to arrange in the order you prefer.

Regards.
~coolsport00

Author

Commented:
Coolsport00 - I found the settings window you mentioned, and changed the order list back and forth - the problem still remains. I.E. only "newly" created contacts turn up. There are still plenty of old contacts that simply dont turn up.
Subash SundharanIT Infrastructure Architect
CERTIFIED EXPERT
Commented:
Unlock this solution with a free trial preview.
(No credit card required)
Get Preview
Subash SundharanIT Infrastructure Architect
CERTIFIED EXPERT

Commented:
Also just create a new outlook profile and try..

Author

Commented:
simsjrg och subsun

Thanks for your help guys! It turned out to be a bit of mix of problems. After reading the "http://support.microsoft.com/kb/287563" suggested by Subsun I took a closer look at which contacts who were not showing up. Many of them were in a folder called adresses, and this folder was not checked off to "Show this folder as an e-mail Address Book". And also many of the contacts in the "contacts" folder were actually lacking email adresses or faxnumbers. So after fixing these issues they adresses no turn up!
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a free trial preview!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.