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I am using the Out of Office Service for Domino 8 but why are there still some OOO agents in the Agents Manager task?

I'm looking at the Agents Manager from the Admin GUI client. These users are reporting that they are being reminded via email to disable their OOO.   They disable their OOO and all appears good but they are still getting reminded to turn it off.
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jvutechnc
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jvutechnc
4 Solutions
 
chuckaliciousCommented:
I'm not familiar with with the OOO in R8, at least in its differences with R6/7, but something like this is often related to database design.

Are all users on a mail template which includes the R8 OOO design? It could well be that those databases are still running a previous design of the OOO.
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LotusDaveCommented:
Just to add to what Chuckalicious says, all elements, Client, Server & Mail Template need to be Nd8 for the OOO Service to work, otherwise it defaults to the Agent.
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jvutechncAuthor Commented:
Ah yes, I remember that now.  I'll check those user's mail file and design.
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akhafafCommented:
jvutechnc,,, in order  just to get this point clear you can upgrade the templates and all the ODSs of all users to Mail8 and ODS48 and this can be done as follows :

On the console of the Lotus Domino server run the following commands :

1- Load convert -d mail\ *.nsf  * mail8.ntf ( make sure please that the users mailboxes are under the mail folder )
2- Load compact -c mai\*.nsf
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jvutechncAuthor Commented:
akhafaf,

Thank you.  I replaced the design of the users to Mail8 and everyone was already at ODS 48
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jvutechncAuthor Commented:
I used the OOO_Diagnostic Tool from IBM to delete the OOO profile on those persons mail files.
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jvutechncAuthor Commented:
Thank you.
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