I am using the Out of Office Service for Domino 8 but why are there still some OOO agents in the Agents Manager task?

I'm looking at the Agents Manager from the Admin GUI client. These users are reporting that they are being reminded via email to disable their OOO.   They disable their OOO and all appears good but they are still getting reminded to turn it off.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

I'm not familiar with with the OOO in R8, at least in its differences with R6/7, but something like this is often related to database design.

Are all users on a mail template which includes the R8 OOO design? It could well be that those databases are still running a previous design of the OOO.
Just to add to what Chuckalicious says, all elements, Client, Server & Mail Template need to be Nd8 for the OOO Service to work, otherwise it defaults to the Agent.
Become a CompTIA Certified Healthcare IT Tech

This course will help prep you to earn the CompTIA Healthcare IT Technician certification showing that you have the knowledge and skills needed to succeed in installing, managing, and troubleshooting IT systems in medical and clinical settings.

jvutechncAuthor Commented:
Ah yes, I remember that now.  I'll check those user's mail file and design.
jvutechnc,,, in order  just to get this point clear you can upgrade the templates and all the ODSs of all users to Mail8 and ODS48 and this can be done as follows :

On the console of the Lotus Domino server run the following commands :

1- Load convert -d mail\ *.nsf  * mail8.ntf ( make sure please that the users mailboxes are under the mail folder )
2- Load compact -c mai\*.nsf

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
jvutechncAuthor Commented:

Thank you.  I replaced the design of the users to Mail8 and everyone was already at ODS 48
jvutechncAuthor Commented:
I used the OOO_Diagnostic Tool from IBM to delete the OOO profile on those persons mail files.
jvutechncAuthor Commented:
Thank you.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Lotus IBM

From novice to tech pro — start learning today.