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Unresponsive computers; Dell D630, A15 BIOS, XP Pro SP3, hibernation is not enabled.

Posted on 2009-07-06
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Last Modified: 2013-11-17
Laptop is docked,  users logout of an evening and then next day machine is unresponsive and requires a hard boot.  Any ideas?
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Question by:SCSVT54L
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7 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 24785184
Look for driver updates, particularly for the docking station.
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LVL 6

Expert Comment

by:jasin00
ID: 24785505
check the hardware profiles. my computer right click-properties-hardware-hardware profiles. you should see two profiles. one called docked and the other undocked. if you don't see that copy the one you see and paste it there and rename it and reboot. sometimes laptops have trouble figuring what drivers to use. the easiest way around it is to just make another profile for it. I'd also recommend hitting the buttom that requires the user to select the profile.
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LVL 1

Expert Comment

by:a24hrpc
ID: 24788614
I had a user with Similar issues. 1st I would say laptops are not meant to be left on 24hrs. Could be causing heat issues. I had my user turn her machine off at night and it resolved her problem.

Other than that you may want to look at the power settings. I put all the laptops here on Presentation and it avoids all kinds of problems.
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Expert Comment

by:shell_e
ID: 24788946
A bios update may help or you could try going to Device Manager---keyboard properties---Power Management and choosing "Allow this device to bring computer out of standby"
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SCSVT54L earned 0 total points
ID: 24897365
Most of the responses I have tried; It appear to be related to the encryption software loaded on the machines.
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Author Comment

by:SCSVT54L
ID: 24897402
Issue still remains after attempting possible solutions.
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LVL 88

Expert Comment

by:rindi
ID: 24897559
As there is no clear solution I suggest you delete the Q, as it won't have any value in the PAQ database.
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