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Cannon iR5055 error only for certain users when trying to scan a document and save to a folder from the printer

Posted on 2009-07-06
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Last Modified: 2013-12-15
We have a handful of users at our company that can't seem to scan documents to their mapped network folders.  One user will come up to the printer, put a document in the scanner, choose their folder name from the printer menu, and then click scan to scan the document and save the PDF in their folder, and it won't work.  Yet another user can be standing right behind them waiting, do the same procedure once that user is finished, and the scan goes right through.

When I check the "Send" log on the printer's web interface, under the RESULT column it will say "NG" for a user that was unable to send the PDF and the END CODE column will read "#801".  For users that can send the PDF fine, their RESULT column will read "OK" and their END CODE will be "OK" as well.

When I google the END CODE "#801" I found a PDF manual with all of the Canon error codes and "#801" means "Scan Error - file blocked"... not sure what that means.
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Question by:jgrimes2
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6 Comments
 
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by:willettmeister
willettmeister earned 200 total points
ID: 24786080
I woudl guess that you have a permissions problem.  Check the user that worked and make sure that the NTFS permissions are the same for the one that didn't work.  
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by:jgrimes2
ID: 24787643
I went onto the server and pulled up User A's folder permissions and compared them to User B (user B works) and made sure that they both had the same exact permissions.  I went over to the printer, scanned the document again, chose the folder, and nope, same thing.  Then I went back over to the server and added the Everyone group to the NTFS and the folder permissions with "Full Control" set to both, tried it again and nope, same error code and everything.

The documents get sent to a folder on a server, which is then shared out and a shortcut is created on the user's desktop.
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by:willettmeister
ID: 24804771
are the folder shared individually?  Did you check the share permissions also?
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Expert Comment

by:sparkis
ID: 25954345
Did anyone every get a answer on what permissions need to be applied. I have the domain admin account as the login account from the Cannon. So it should be going through without issue
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by:
jgrimes2 earned 0 total points
ID: 27598884
Under each mailbox there was an account in which the Canon uses to write the PDFs to on the server.  The user account was one of the old IT user's account so when we disabled his account that's when everyone's scan-to-folder functionality stopped working.  So I had to create an account in AD named "scans" and then add that account to each user's mailbox on the printer as the account to use when contacting the server.
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Expert Comment

by:NinjaRabbi
ID: 38242219
With Canon MFP's, I have found that using the web access to register a new destination in the address book doesn't work, even when the folder permissions are fine. I ended up registering the new destination from the control panel, but I did not fill in the pathway. I simply entered the host name and used the Find Host button, after which the Canon navigated it way through the pathway until it found the folder. Don't ask why, but it worked perfectly this way, and the pathway was the same one I had manually entered, but when using Find Host and Browse from the control panel it was a snap.
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