Symantec Backup Exec 11d error: The account name and/or password supplied is not valid

I am trying to install a remote agent on another server and I get the following error:  Attempting to connect to server \\"ip address" failed with the following error: The account name and/or password supplied is not valid.

Please visit http://support.veritas.com/docs/282613 to view possible reasons why the remote installation cannot continue.  

I have checked the veritas site and cannot find any solution that will fix the problem.  I even tried to recreate another account on the server with Full Admin rights and still get the same error.

I am able to ping the server.
Please let me know any other info you require.
sylvieannAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Rick FeeMessaging Engineer - Disaster Recovery EngineerCommented:
I have manually installed the agent in these cases.   Usually the troubleshooting time will take a you a lot longer than just manual install.   If the remote server is healthy you should be fine.

Login to the server you want to install the remote agent and unc path back to the media server which the remote agent is under the folder RAWS32:

\\BEXSERVER\C$\Program Files\Symantec\Backup Exec\Agents\RAWS32

or RAWS64 for x64 server
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.