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Symantec Backup Exec 11d error: The account name and/or password supplied is not valid

sylvieann
sylvieann asked
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Last Modified: 2013-12-01
I am trying to install a remote agent on another server and I get the following error:  Attempting to connect to server \\"ip address" failed with the following error: The account name and/or password supplied is not valid.

Please visit http://support.veritas.com/docs/282613 to view possible reasons why the remote installation cannot continue.  

I have checked the veritas site and cannot find any solution that will fix the problem.  I even tried to recreate another account on the server with Full Admin rights and still get the same error.

I am able to ping the server.
Please let me know any other info you require.
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