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Distribution LIst sends email to an old address not included in the list.

Posted on 2009-07-06
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Last Modified: 2012-05-07
I have a user who recently created a distribution list in her local Contacts in Outlook 2003. When she sends email to this distribution list she gets an undeliverable message back from our Exchange server telling her The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address. The problem is that the address it is reporting as undeliverable is no longer an account on our Exchange (or Active Directory for that matter) and is definitely not a member of her distribution list. How is this deleted users email address attaching itself to this distribution list? Any help would be appreciated.
Mike
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Question by:letotad
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Expert Comment

by:flyingsky
ID: 24787956
anyone in that list has automatic forward to the non-existing address turned on? (or Rules or Delegate)
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Author Comment

by:letotad
ID: 24788541
I found out more information. Apperantly another user gets the same undeliverable response when she sends any apointment requests to a certain user (V.P. for example). The account that is no longer on our system used to be an admin assistant for V.P. so she had access to his calendar, etc... I checked for forwarding, rules and delagates and found nothing set up on V.P.'s account.
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Accepted Solution

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flyingsky earned 250 total points
ID: 24788582
Looks like that admin was a delegate for the VP and maybe some how it wasn't removed properly. What you can try is, in the VP's outlook, just add another delegate, after this is set up, remove the delegate you just added. This should clear everything. good luck.
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Author Closing Comment

by:letotad
ID: 31600291
I think that worked. Under the VP's delegate tab there was what looked like an orphaned account, which I removed. Thanks so much for your help!
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