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microsoft information store missing

Posted on 2009-07-06
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Last Modified: 2012-08-13
Exchange Info Store has gone missing...
While on Vac Exchange stopped working. No one knows what happened, but when I go to service to restart Infomation store services they are missing.
I'm new to 2007 and people want their mail.
Error below is what I get when I start Exchange Mana Cons.
Thanks in advance.

--------------------------------------------------------

Microsoft Exchange Warning

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The following warning(s) were reported while loading topology information:
 

get-MailboxDatabase

Completed
 

Warning:

ERROR: Could not connect to the Microsoft Exchange Information Store service on server EXCHANGE07.evanschaffee.internal. One of the following problems may be occurring: 1- The Microsoft Exchange Information Store service is not running. 2- There is no network connectivity to server EXCHANGE07.evanschaffee.internal. 3- You do not have sufficient permissions to perform this command. The following permissions are required to perform this command: Exchange View-Only Administrator and local administrators group for the target server. 4- Credentials have been cached for an unpriviledged user. Try removing the entry for this server from Stored User Names and Passwords.
 
 
 

get-PublicFolderDatabase

Completed
 

Warning:

ERROR: Could not connect to the Microsoft Exchange Information Store service on server EXCHANGE07.evanschaffee.internal. One of the following problems may be occurring: 1- The Microsoft Exchange Information Store service is not running. 2- There is no network connectivity to server EXCHANGE07.evanschaffee.internal. 3- You do not have sufficient permissions to perform this command. The following permissions are required to perform this command: Exchange View-Only Administrator and local administrators group for the target server. 4- Credentials have been cached for an unpriviledged user. Try removing the entry for this server from Stored User Names and Passwords.
 
 

--------------------------------------------------------

OK

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Question by:zehren
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24 Comments
 
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Expert Comment

by:EndureKona
ID: 24788159
Odd...are you sure your on the Exchange 2007 server?   If the Microsoft Exchange Information Store service is missing from the Exchange server then the mailbox role has been removed or you have multiple Exchange servers are your not looking at the correct one.  
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Author Comment

by:zehren
ID: 24788237
Yep, we only have one exchange server and I'm on it.
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Author Comment

by:zehren
ID: 24788268
Okay at Here maybe a clue... error 1025
An error occurred on database "First Storage Group\Mailbox Database".
 Function name or description of problem: SLINK::EcUpdate
Error: 0xfffffc07
Happened 5x
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Expert Comment

by:Subsun
ID: 24788327
Try restarting IS service.
Restart-Service msexchangeis
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Expert Comment

by:EndureKona
ID: 24788371
You indicated that "service to restart Infomation store services they are missing" so I'm wondering if you go to services.msc are they gone?  

My other guess is your database is corrupt in some fashion.

You might have to run a defrag to attempt to fix the corruption.   eseutil /p

But if the services are not listed then you have other issues.
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Author Comment

by:zehren
ID: 24788392
Sorry I don't see it please give me full name if that's not it.
Here's what I have...
serviceScreenShot.JPG
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Expert Comment

by:EndureKona
ID: 24788410
Can you open a command like and run:

Net stop MSExchangeIS

then

Net start MSExchangeIS start  

Do you get errors about not found?


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Expert Comment

by:EndureKona
ID: 24788453
And can you open the registry and see if the MSExchangeIS key exists?

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS

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LVL 40

Expert Comment

by:Subsun
ID: 24788468
Did you try? Restart-Service msexchangeis
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Author Comment

by:zehren
ID: 24788508
Here is the error on net stop MSExchangeIS
System error 1060 "The specified service does not exist as an installed service"
Below is the error when problem first started.
Source: MSExchange Search Ind

Event ID 107
 

Exchange Search Indexer has temporarily disabled indexing of the Mailbox Database First Storage Group\Mailbox Database (GUID = b8780ce9-4ba3-4bef-8c26-7839cdb53dcd) due to an error (Microsoft.Mapi.MapiExceptionNetworkError: MapiExceptionNetworkError: Unable to read events. (hr=0x80040115, ec=-2147221227)

Diagnostic context:

    ......

    Lid: 10648   dwParam: 0x6D9      Msg: EEInfo: Generating component: 2

    Lid: 14744   dwParam: 0x6D9      Msg: EEInfo: Status: 1753

    Lid: 9624    dwParam: 0x6D9      Msg: EEInfo: Detection location: 501

    Lid: 13720   dwParam: 0x6D9      Msg: EEInfo: Flags: 0

    Lid: 11672   dwParam: 0x6D9      Msg: EEInfo: NumberOfParameters: 4

    Lid: 8856    dwParam: 0x6D9      Msg: EEInfo: prm[0]: Unicode string: ncacn_ip_tcp

    Lid: 8856    dwParam: 0x6D9      Msg: EEInfo: prm[1]: Unicode string: EXCHANGE07

    Lid: 12952   dwParam: 0x6D9      Msg: EEInfo: prm[2]: Long val: -636453887

    Lid: 15000   dwParam: 0x6D9      Msg: EEInfo: prm[3]: Pointer val: 0x000000001BA9FDC0

    Lid: 55369  

    Lid: 28777   StoreEc: 0x80040115

    Lid: 20098  

    Lid: 20585   StoreEc: 0x80040115

   at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Object objLastErrorInfo)

   at Microsoft.Mapi.MapiEventManager.ReadEvents(Int64 startCounter, Int32 eventCountWanted, Int32 eventCountToCheck, Restriction filter, ReadEventsFlags flags, Int64& endCounter)

   at Microsoft.Mapi.MapiEventManager.ReadEvents(Int64 startCounter, Int32 eventCountWanted)

   at Microsoft.Exchange.Search.RetriableOperations.ReadEvents(ThreadLocalCrawlData unused1, Guid unused2, MapiEventManager eventManager, Int64 watermark, Int32 eventCount)

   at Microsoft.Exchange.Search.RetriableOperations.DoRetriableMapiOperation[SourceType,ReturnType,Parameter1Type,Parameter2Type](ThreadLocalCrawlData crawlData, Guid mailboxGuid, SourceType source, Parameter1Type parameter1, Parameter2Type parameter2, MapiOperationDelegate`4 operationDelegate)

   at Microsoft.Exchange.Search.NotificationWatcher.GetMapiEvents(Int32 maxEvents, NotificationQueue notificationQueue)

   at Microsoft.Exchange.Search.NotificationWatcher.NotificationWatcherThread()).
 

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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Author Comment

by:zehren
ID: 24788525
Event Prop
ESE BACCKUP
Event ID: 906
Information Store (3440) Server unregistered: Microsoft Exchange Server / Microsoft Information Store.
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Expert Comment

by:EndureKona
ID: 24788546
Ok it sounds like Exchange lost a few things and this is a bit deeper.   You can call MS support and pay $245 (I think) to work with you to fix it.  

Or you can attempt to repair exchange...or run the installer.

Do you see the reg key:  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS
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Author Comment

by:zehren
ID: 24788605
>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS
does not exist :(
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Author Comment

by:zehren
ID: 24788695
How should I go about Repairing / running the installer.
If I re-install will I need to move info store, logs and the like? they are very large.
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Author Comment

by:zehren
ID: 24789126
So, Question: If the registry entry for MSExchangeIS is missing shouldn't I not restore the system state to when everything was okey-dokee?
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Expert Comment

by:EndureKona
ID: 24789166
Something odd happened to this server.    I would make sure you have a backup of the mailbox database (have you confirmed the physical DB's exist on the server) and attempt to repair:

setup.com /mode:recoverserver
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Author Comment

by:zehren
ID: 24789220
Yes, yes.
I get exchange doesn't exist.
serviceScreenShot.JPG
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Expert Comment

by:EndureKona
ID: 24789374
You will have to attempt to run the recover command or install the mailbox role and then possibly use the database recovery
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Expert Comment

by:Subsun
ID: 24791760
I had similar problems while updating SP1,
I have done a - setup.com /mode:upgrade  , updated the same exchange server patches which was applied earlier and it worked for me.
0
 

Author Comment

by:zehren
ID: 24794742
Hey, thanks everyone.
I went with the $259 Microsoft solution.
We did a complete uninstall then recovery.
We're up and running.
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Accepted Solution

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zehren earned 0 total points
ID: 24842382
Please close I paid MS for the solution.
Thanks
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Assisted Solution

by:EndureKona
EndureKona earned 50 total points
ID: 24842433
This recovery was one of the suggestions so was  " You can call MS support and pay $245 (I think) to work with you to fix it. "
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Author Comment

by:zehren
ID: 24844835
I gave 50 points to EndureKona for stating the obvious. If all else fails, call Microsoft and paid them so you can help them fix it.
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Expert Comment

by:hartadmin
ID: 24966880
Care to share what the fix was? Having about the same problems...
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