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In Windows Vista in Microsoft Word 2007 I am trying to open a hyperlink and get an error message that says no program is registered to open this file.

Posted on 2009-07-06
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Last Modified: 2012-05-07
In Windows Vista in Microsoft Word 2007 I am trying to open a hyperlink and get an error message that says no program is registered to open this file
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Question by:oneoneight
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9 Comments
 
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Expert Comment

by:Ste206
ID: 24789039
What does the hyperlink navigate to? some hyperlinks navigate to files rather than pages on the internet, if its a file and your computer hasnt got the required program installed needed to open the file you will get this dialog by default.

If you can post the hyperlink in here I could assist you further.

Ste.
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Expert Comment

by:GrahamSkan
ID: 24789130
The target file will have a file extension. This is used by the Hyperlink mechanism to decide with which application to open the file. If the extension is not registered to an application, you will get that message.

Note the the displayed Hyperlink text is not necessarily the Hyperlink address. You can right-click on the Hyperlink and select 'Edit Hyperlink...' to see (in the Address box) what the actual target file is.
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Author Comment

by:oneoneight
ID: 24789301
The manual is opened in Word 2007 and the hyperlinks that won't open are .pdf files.  I have Adobe Reader 9.  The association in Vista Administration tools for .pdf is Adobe Reader 9.1.  I tried to copy and paste the hyperlink and this is all I got:
5.      HIPAA Security Rule ~ Title 45 C.F.R. Parts 160 and 164
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Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 

Author Comment

by:oneoneight
ID: 24789348
Under edit hyperlink, the extension was .pdf.
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Author Comment

by:oneoneight
ID: 24789490
I have uninstalled Adobe reader 9, tried running earlier versions, repaired, reinstalled.  I can't find any other place in Vista 64 bit to associate programs other than Default Programs then Associate a file type or protocol with a program.
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Expert Comment

by:LeeTutor
ID: 24793409
here is a page that shows how to change file extension associations with the built-in Vista interface, complete with screenshots:

http://articles.techrepublic.com.com/5100-10877_11-6172036.html
How do I... Change file extension associations in Windows Vista?

On my Vista, I am using Adobe Acrobat Reader 8.1.  This was associated to both .pdf and .pdx file extensions.
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LVL 59

Expert Comment

by:LeeTutor
ID: 24802758
oneoneight, any feedback?
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Accepted Solution

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oneoneight earned 0 total points
ID: 24807794
Sorry to all the comments.  I was out this morning.  The previous comments, unfortuately didn't help.  I searched yesterday afternoon and found another person with a similar problem .  They were told to download the program unassoc, delete pdf from the list, and let Adobe repair.  I did this and it worked!
Thanks to everyone for trying.  If you run into this again sometime, might be worth passing along.

Thanks.
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