Solved

Office 2003 files open slowly

Posted on 2009-07-06
8
492 Views
Last Modified: 2012-05-07
I have one machine that is having this issue. Any Office file, .doc, .xls, .ppt. It takes about 30 seconds for the file to open when double clicked on, either from the network or locally on the desktop. If I open the program first, and access the file, by clicking on open, it works fine. I have tried several things. Uninstall/Re-install, repair, enabling ShellDataCaching. I also intsalled the latest service pack for Office SP3. Still no luck. This is happening under all profiles.
0
Comment
Question by:Wincit
8 Comments
 
LVL 1

Author Comment

by:Wincit
ID: 24789176
I am leaving for the day at 5:00pm, eastern. Thanks in advance.
0
 
LVL 28

Expert Comment

by:chilternPC
ID: 24789413
could be the anti-virus program  or the amount of RAM that machine has.
so....
how much RAM does this machines have?
0
 
LVL 11

Expert Comment

by:asian_niceguy
ID: 24790960
open control panel > printers
look for any old network printers or printers that might be offline and delete them. office apps check the printers before opening the file, and will time out if they are no longer existent.
0
 
LVL 1

Author Comment

by:Wincit
ID: 24793394
There is 1 GB of memory in the machine. Also, there are no printers that are offline. The same antivirus program has been on that machine for about a year. I did try disabling it, still the same result. I really don't want to re-image the machine. The office files open slowly even if I copy them to the local hard drive. The only time the files open correctly is if I open word or excel and then open the file using the file menu. This is very odd.
0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 
LVL 2

Expert Comment

by:Taishou
ID: 24798478
Are you familiar with performance monitor? It should be under control panel -> administrative tools -> performance.

Here is one user guide from the web :
http://www.informit.com/articles/article.aspx?p=26114

You can also try process monitor :
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
0
 
LVL 28

Expert Comment

by:chilternPC
ID: 24798896
ok -
time to open = time to load word + time to open document
if word is already loaded then
time to open = time to open document
it will seem quicker using this second metohd of opening word. also once you have opened word it will stay resident for a while.
I would suspect -
1) disk - try  open windows explorer and "right click on Local C drive" and select  
"properties" then select Tools tab and then click on the "check now" button, tick both boxes and click on the "start" button - it will say it can't do it and you need to reboot.  Reboot and wait it will check the disc for problems that slow down thr PC.
2) anti virus - after year its probably senile and needs removing and re-installing as they get bigger and messier all the time. (sorry that's as generous asl I get with anti-virus, espcially Norton )
0
 

Expert Comment

by:GlobalIT-Tech
ID: 24921200
There is a solution to this on Experts-Exchange already, I can't find it at the moment but these are from other sites with the same process. It is for all office application - word, excel, access etc.
For all files affected, doc, docx, dot, xls, xlsm etc follow the below process.

http://www.windowsbbs.com/windows-xp/85424-delays-opening-documents-files-due-brother-printer-status-monitor.html
Click on Start / Control Panel / Folder Options / File Types / Scroll down to .doc / Advanced / click on 'Open' / Edit / deselect DDE / (Ensure that there are quotes around %1 "%1" to prevent a different problem) / OK / Close - retest.

Under "Application used to perform action" you should have something like the following for .doc files:
"C:\Program Files\Microsoft Office\Office\WINWORD.EXE" /n "%1"
Do the same for any other file types affected.
0
 
LVL 1

Accepted Solution

by:
Wincit earned 0 total points
ID: 25387168
The ultimate problem was Koadk easy share software was conflicting.  Unistalled Kodak softwaree and problem disappeared!
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Join & Write a Comment

Today companies are subjected to more-and-more data, and it won't stop any time soon.  But there are obvious opportunities for reducing data, particularly data duplicated among companies.
A high-level exploration of how our ever-increasing access to information has changed the way we do our jobs.
The viewer will learn how to use a discrete random variable to simulate the return on an investment over a period of years, create a Monte Carlo simulation using the discrete random variable, and create a graph to represent the possible returns over…
Learn how to create and modify your own paragraph styles in Microsoft Word. This can be helpful when wanting to make consistently referenced styles throughout a document or template.

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

20 Experts available now in Live!

Get 1:1 Help Now