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IMAP Folder in Outlook displaying underneath the "Personal Folders" that contain POP accounts

257Roberts
257Roberts asked
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Last Modified: 2013-11-29
Our organization just recently changed to Google Apps (Gmail) for our email hosting.  We previously used POP from our website.  Now with IMAP enabled, I had to delete the users existing Outlook account and create a new one using the IMAP settings.  What I am seeing now is another folder underneath the previous "Personal Folders"  the new folder has the name of the new IMAP account and has synchronized with Gmail amd contains all of the folders that Gmail creates.  The mail is going in and out, but I am wondering if there is a way to get the mail to go into the previous account folder.  I guess what I hate to do is make the users go back and forth to look at mail that was received today and from a few weeks ago. I have attached a pic of what it looks like now. Thanks for your help on this one.  
Outlook-SS.JPG
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Britt ThompsonSr. Systems Engineer
Top Expert 2009

Commented:
You can only change the delivery location of POP3 email accounts. What you can do is set the IMAP account as default and import all of the personal folders mail and contacts into the IMAP account. Then, you can right click and close the Personal Folders leaving only the IMAP and Archive Folders in the list.

Author

Commented:
I understand setting the IMAP account as default, but what is the process of importing all of the personal folders mail and contacts into the IMAP account?  I don't guess I have ever done that before, all I have had to do was import a .pst file from another computer into an existing account.  Could you explain the process? Thanks.
I have a similar setup. Seems no matter what I do, outlook always wants to have a "Personal Folders" that it has as it's default email delivery location when I have IMAP configured, even when it's the only/default account. It's mildly annoying, since every time I open outlook, it starts in the "Inbox folder" in my "Personal Folders" instead of my IMAP "Inbox"
Sr. Systems Engineer
Top Expert 2009
Commented:
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Commented:
Thanks so much, you must be an Outlook guru.  I would not have figured out how to do what you told me to do on my own, ever...
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