Facebook Chat not working / contacts offline

Dear all,
for a few weeks, the chat function of Facebook has stopped working on my girlfriend's account. Obviously they have had several updates to their site.
The problem is the following: When she goes online in the chat and she clicks on some contacts that appear as online so as to chat with them, the chat window pops up and immediately the message "Bart is offline" appears (just an example).
Does anybody know a solution?
I didn't find relevant answers under Google.

Best regards,
Rob
LVL 3
robofixAsked:
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NSeybertCommented:
I suggest going to http://www.facebook.com/help.php?page=824 and looking around to see if you have any questions that can get answered there.

The only thing I can think of is that there is a bug and that Facebook will be fixing it soon. If it isn't fixed soon, then I would email them directly and ask them about it and see if that will bring the bug to their attention.

Hope that helps!

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bullmonkeyCommented:
unfortunatly facbook chat stinks and this problem is not unique to yourself, it happens to me frequently and you need to close the browser and log in again.
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