Solved

outlook wont open when an exchange account is added

Posted on 2009-07-06
5
477 Views
Last Modified: 2012-05-07
cannot start microsoft outlook. Cannot open the outlook window. The set of folders cannot be opened. The information store could not be opened is the error i get when i open outlook.

I have spent over 7 hours on this stupid problem, I have read article from microsoft on registry changes used the reset/navpane, uninstalled, re-installed, performed updates. Exchange works from other computer just not the vista ultimate outlook 07.
0
Comment
Question by:v46n
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 65

Assisted Solution

by:Mestha
Mestha earned 100 total points
ID: 24790276
As far as I am concerned, there are only three resolutions to problems with Outlook (presuming the problem doesn't follow the user to another machine).

- New Outlook Profile
- New Windows Profile
- Wipe the machine.

I find reinstalling Outlook/Office is a waste of time. I have never seen it resolve any kind of email issue.

You have spent seven hours on the problem - that is six and half longer than I would have done. I can get Vista reinstalled in less than 40 minutes from a memory stick and have the user running again in less than 90.

Simon.
0
 
LVL 2

Author Comment

by:v46n
ID: 24791452
in vista had an inplace upgrade like xp i would consider. By the time i get everything installed and configured that im using i will have wasted a day. The problem is im not solving anything just avoiding the issue, im sure someone has a resolution to this issue it seems very common.
0
 
LVL 2

Author Comment

by:v46n
ID: 24791454
ive tried outlook profile and windows profile.
0
 
LVL 65

Expert Comment

by:Mestha
ID: 24793280
These problems are common, and are very hard to deal with.
I gave up trying to fix them a long time ago. I now give Outlook issues 30 minutes at most, and then reinstall the OS from scratch. I work in the results business - I know a flattened machine will work.
I don't see what the upgrade path would have anything to do with it - as that wouldn't fix the issue. Only wiping the system resolves it.
If you have been working on this for seven hours then you have wasted a day and not got a decent result. If you had simply wiped the machine to begin with you would have a working system by now.

Simon.
0
 
LVL 2

Accepted Solution

by:
v46n earned 0 total points
ID: 24798384
i found a 3rd parrty office uninstall tool which removes all registry keys etc associated with outlook and the problem is now resolved. 7 hours might of seemed like a waste but this seems to be a common problem and with the tool it takes about 25mins which the more of it we see the quicker the initial time will pay off. Thanks for you help
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you irritated by repeating emails issue in Microsoft Outlook 2016 after recent update ?  Lets’ see how to resolve and prevent duplicate emails in the Outlook 2016 using some simple techniques.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
In this Experts Exchange video Micro Tutorial, I'm going to show how small business owners who use Google Apps can save money by setting up what is called a catch-all email address in their Gmail accounts. By using the catch-all feature, small busin…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question