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outlook wont open when an exchange account is added

Posted on 2009-07-06
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Last Modified: 2012-05-07
cannot start microsoft outlook. Cannot open the outlook window. The set of folders cannot be opened. The information store could not be opened is the error i get when i open outlook.

I have spent over 7 hours on this stupid problem, I have read article from microsoft on registry changes used the reset/navpane, uninstalled, re-installed, performed updates. Exchange works from other computer just not the vista ultimate outlook 07.
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Question by:v46n
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5 Comments
 
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Assisted Solution

by:Mestha
Mestha earned 400 total points
ID: 24790276
As far as I am concerned, there are only three resolutions to problems with Outlook (presuming the problem doesn't follow the user to another machine).

- New Outlook Profile
- New Windows Profile
- Wipe the machine.

I find reinstalling Outlook/Office is a waste of time. I have never seen it resolve any kind of email issue.

You have spent seven hours on the problem - that is six and half longer than I would have done. I can get Vista reinstalled in less than 40 minutes from a memory stick and have the user running again in less than 90.

Simon.
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by:v46n
ID: 24791452
in vista had an inplace upgrade like xp i would consider. By the time i get everything installed and configured that im using i will have wasted a day. The problem is im not solving anything just avoiding the issue, im sure someone has a resolution to this issue it seems very common.
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Author Comment

by:v46n
ID: 24791454
ive tried outlook profile and windows profile.
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LVL 65

Expert Comment

by:Mestha
ID: 24793280
These problems are common, and are very hard to deal with.
I gave up trying to fix them a long time ago. I now give Outlook issues 30 minutes at most, and then reinstall the OS from scratch. I work in the results business - I know a flattened machine will work.
I don't see what the upgrade path would have anything to do with it - as that wouldn't fix the issue. Only wiping the system resolves it.
If you have been working on this for seven hours then you have wasted a day and not got a decent result. If you had simply wiped the machine to begin with you would have a working system by now.

Simon.
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Accepted Solution

by:
v46n earned 0 total points
ID: 24798384
i found a 3rd parrty office uninstall tool which removes all registry keys etc associated with outlook and the problem is now resolved. 7 hours might of seemed like a waste but this seems to be a common problem and with the tool it takes about 25mins which the more of it we see the quicker the initial time will pay off. Thanks for you help
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