Solved

Citrix Presentation Server 4.5 Hotfix Rollup Pack 4 causes Windows 2003 Server to reboot

Posted on 2009-07-06
6
1,465 Views
Last Modified: 2012-05-07
Hi there,

Ive just installed Rollup pack 4 on my Citrix PS 4.5 servers running Windows 2003 Server Standard. The reason I am installing this update is because some of the users are having issues with "Out Of Resources" messages that cause their session to freeze or a blank screen, usually while using MS Excel 2007. They are accountants that use the Vision Excel Add-in.
After installing the Rollup pack, users logged in and the server rebooted automatically.
The error in the event log was:

Event Type:      Error
Event Source:      System Error
Event Category:      (102)
Event ID:      1003
Date:            06/07/2009
Time:            9:00:28
User:            N/A
Computer:      METAFRAME5
Description:
Error code 1000007f, parameter1 00000008, parameter2 f773ffe0, parameter3 00000000, parameter4 00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 53 79 73 74 65 6d 20 45   System E
0008: 72 72 6f 72 20 20 45 72   rror  Er
0010: 72 6f 72 20 63 6f 64 65   ror code
0018: 20 31 30 30 30 30 30 37    1000007
0020: 66 20 20 50 61 72 61 6d   f  Param
0028: 65 74 65 72 73 20 30 30   eters 00
0030: 30 30 30 30 30 38 2c 20   000008,
0038: 66 37 37 33 66 66 65 30   f773ffe0
0040: 2c 20 30 30 30 30 30 30   , 000000
0048: 30 30 2c 20 30 30 30 30   00, 0000
0050: 30 30 30 30               0000    

I have tried to search for this event ID and error but only found a thread on W2k using Presentation Server 3.0

Thanks for your help in advance.
0
Comment
Question by:AVIVOL
6 Comments
 
LVL 36

Expert Comment

by:Carl Webster
ID: 24793141
HRP04 is causing many people grief.  Uninstall it and go back to HRP03.
0
 
LVL 14

Expert Comment

by:robincm
ID: 24801464
Does the server die immediately when they logon?
Or when they fire up excel?
Have you tried creating a new user (hence a new profile) - same issue?
How much RAM does the server have installed? 32 or 64-bit OS?
0
 

Author Comment

by:AVIVOL
ID: 24809342
It dies about 30 mins after the first person logs on.
Excel was being launched by 1 user at the time, but i cannot be completely sure that was the cause.
I have since removed the HRP4 and back to HRP3, so I cannot test with a new profile.
The server is running 32bit Win 2003 Standard SP2 with 4GB ram (which only 3.25GB is utilised)
0
Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

 
LVL 36

Accepted Solution

by:
Carl Webster earned 500 total points
ID: 24810416
Going back to HRP03 will, I am positive, "fix" the issue.
0
 
LVL 14

Expert Comment

by:robincm
ID: 24811611
Are you publishing a complete desktop or just excel to the users?
If a desktop, if you log on to this and don't fire anything up does it still eventually die? Or does it only die when you fire up excel?
0
 
LVL 3

Expert Comment

by:MarkBlaker
ID: 24899990
We had the same issue in our environment. We went back to R03 and all the post Hotfixes till R04 and it worked.
0

Featured Post

Free learning courses: Active Directory Deep Dive

Get a firm grasp on your IT environment when you learn Active Directory best practices with Veeam! Watch all, or choose any amount, of this three-part webinar series to improve your skills. From the basics to virtualization and backup, we got you covered.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

After several days of searching and hunting for limited documentation, I wanted to share this guide to hopefully save someone the hassle of trying to figure this out on their own. I have tested this on Xendesktop 7.1 and PS 4.5 running simultaneous…
Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

713 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question