Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Offline device status on CA Brightstor ArcServe Backup

Posted on 2009-07-06
2
Medium Priority
?
1,585 Views
Last Modified: 2013-11-14
Dear all,
We are running sony sdx-900v tape unit with CA Brightstor ArcServe Backup r11.5 sp1 Build 4146 Standard Edition software, on an iomega  nas drive on windows storage server 2003 r2.
Recently i noticed that the media information and device status is showing offline. I have tried other tapes, retstarting the sony unit, refreshing the screen to no avail.

Please help
Gena
0
Comment
Question by:docvirgo
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 22

Expert Comment

by:dovidmichel
ID: 24808054
A tape device will be marked as offline when there is a failure of the device to load a tape. Check the activity log and the tape log for details.

The activity log can be viewed from the Job Status window or from the log subdirectory brightstor.log, and the tape log is also in the log directory named tape.log.
0
 

Accepted Solution

by:
docvirgo earned 0 total points
ID: 24810684
Hi dovidmichel,

The logs were not very helpful, but i managed to switch everythign off and restart and it seems ok now.

Thanks
G
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Many businesses neglect disaster recovery and treat it as an after-thought. I can tell you first hand that data will be lost, hard drives die, servers will be hacked, and careless (or malicious) employees can ruin your data.
A look at what happened in the Verizon cloud breach.
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
This Micro Tutorial will teach you how to reformat your flash drive. Sometimes your flash drive may have issues carrying files so this will completely restore it to manufacturing settings. Make sure to backup all files before reformatting. This w…
Suggested Courses

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question