Lotus Notes 8 MAILTO attachment missingQuestion
Posted on 2009-07-07
This is a followup to a previous question about the same problem. The previous problem was resolved by having the user uninstall and then reinstall Notes 8. While this worked on some of the users, it did not on others.
I am now looking for suggestions on how to determine what is causing the error. This is obviously a setting in some Windows, Notes or Internet Explorer option but the problem is how do you determine which?
I am working for a major corporation that provides their people with laptops that run a standard software configuration. All of the failing users recently got a new laptop to replace an existing one. They had not trouble with the form until they moved to the new machine. I recently had my machine replaced and had hoped (strange as it seems) that I would get one that had the problem so that I had something to work with. My system, like the majority of people getting one, did not fail. I now have a handfull of remote users failing and no way to get my hands on a system so have to find a way to diagnose this remotely.
I have users of a form that uses MAILTO function to open a note under Lotus Notes with an attachment that contains information to be submitted. Some users are now migrating to Notes 8 and when the Submit is done on the form, a note is generated under Notes but the attachment (POSTDATA.ATT) is not being generated. I have tested this on my system with no problem. The user that is having the problem worked fine with Notes 7.
document.updateForm.action = "mailto:XXXXX@SYSTEM.VNET.XXXXX.COM" (text for subject, note body, etc.)
document.updateForm.encoding = "multipart/form-data";
document.updateForm.method = "POST";
The note is being generated in all cases and the note "to" address, subject and body text are fine. When it works there is an attachment file as a result of the POST method. When it does not work, the attachment file is not present. Other than the missing attachment, everything seems to be the same.
Given that Notes, IW and Windows XP are all involved, the number of options that could be impacting the process is large. What I am looking for is 1) pointers to any known problems with Notes 8 and attachments, 2) any settings in Notes 8 that could control attachments, or 3) any suggestions on how to go about debugging this. Is there anyway to trace what is happening in Notes?
Just as an FYI, we have many users on Notes 8 that are not having the problem and just a very few who are.