Problem Using the Cisco CallManager Password Changer
Posted on 2009-07-07
We recently changed our Domain Administrator password. Now when users try to search the Corporate Directory on their Cisco IP Phones, they get the error message:
"XML Error : Parse Error"
I'm sure this has to do with the password change, and I've found that I need to use the Cisco CallManager Password Changer (CCMPWDChanger) to update the Cisco Phone system with this new password. When I run this tool, the first screen asks for the Administrator Password. When I put in the new Domain Administrator Password, I get the message:
"The Administrator Password entered doesn't match with the password of currently configured Administrator."
If I put in the old Domain Administrator Password, I get the message:
All the other boxes on this first screen are not editable and the information in them is all correct.