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Symantec Backup Exec 12.5 can't access Windows Server 2008 AD to backup

Posted on 2009-07-07
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Last Modified: 2013-12-01
We're using Symantec Backup Exec 12.5 on a Windows Server 2008.

I'm having problems with accessing a new Windows Server 2008 AD (WS08AD from now on) through the backup server. I'm using a domain account (sbackup) user for backups which until now had no problems with access rights. I pushed the agent with success using the same account on the WS08AD.

The problem is when I try to create a new backup job and create the backup selection list I get "Can't log on to ... Access Denied" error and get prompted with a credentials screen.

I can access WS08AD's main drive and all its contents through the backup server and the backup account using a UNC path. I also added the domain account used as a local administrator and backup operator on the WS08AD.

The services on the backup server start using the sbackup domain account and I made sure Backup Remote agent on the WS08AD is started.

All workstations and other servers in the company (including a Windows Server 2003 AD) have no problems with the same configuration.
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Question by:fbmeit
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Rahul Misra earned 500 total points
ID: 24794764
Assign LOG ON AS BATCH rights to the BESA

Attempt to browse a Windows 2008 server in Backup Selections, from Backup Exec  installed on a Windows 2003 server, fails with the error "Access is Denied
http://support.veritas.com/docs/316787 

Local and remote selections may not be displayed if Backup Exec is installed on  a Windows 2008 server.
http://support.veritas.com/docs/302352 


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by:fbmeit
ID: 24801394
The second link worked for me. The domain account used for backups has to be assigned LOG ON AS BATCH rights.

Thank you very much for the quick response iamthecreator
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by:PTSMN
ID: 24904203
I wanted to comment that this worked for me as well, but with a little twist.

The Default Domain Controller Policy already had my BE account in the Log on as Batch permissions, however my Exchange 2007 server running Windows 2008 was in another OU with a seperate group policy. Once I added the BE account with Log on as Batch permission in that group policy and restarted the remote agent/backup service, I was able to browse the backup selection plus completely a backup job successfully.
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