Solved

Problem sending Word attachments in Thunderbird

Posted on 2009-07-07
7
577 Views
Last Modified: 2012-05-07
I have a user running Mac OS X 10.4 and Thunderbird 2.  She can send emails with pdf's and excel files but when she sends word attachments they come through as txt files.  What causes this issue
0
Comment
Question by:crowdedisland
  • 4
  • 2
7 Comments
 
LVL 6

Expert Comment

by:javeedabdul
ID: 24795103
When was the problem started.
Did it work fine before.

Was there any changes done to Thunderbird?
Any update to extension or new extension installed?

Can you update mac to 10.5.7?
Do you face the same problem

They come as txt file .
what program receiver using it.?
Have you tried to send the same attach file to yahoo gmail hotmail  do you see the same problem ?

Hope this narrow down to troubleshoot the issue

Javeed Abdul
0
 
LVL 6

Accepted Solution

by:
javeedabdul earned 250 total points
ID: 24795151
Try to create a new profile in thunderbird .
Do you still see the problem?

Did the run any file permission utility on mac. ?
0
 

Author Comment

by:crowdedisland
ID: 24795180
It has been a problem  from the start

No change to Thunderbird

No I cannot upgrade the mac

Outlook 2003 is what we are using to receive

In Gmail it comes through with the doc extension and downloads correctly.

So what makes Outlook see it as a different file-name with.txt extension?
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
LVL 6

Expert Comment

by:javeedabdul
ID: 24795447
lol
you missed to reply to other questions /troubleshoot

0
 

Author Comment

by:crowdedisland
ID: 24843312
I am still confused.  What makes an email sent from a Mac with a Word attachment appear in Outlook as a txt attachment while in gmail it shows up as a .doc attachment which it should?
0
 
LVL 6

Expert Comment

by:javeedabdul
ID: 24844966
Try to create a new profile in thunderbird
Do you still see the problem?

or

uninstall and install thunderbird.
I am guessing the setting has being changed...
there is no known bug i found with the issue. (unless some has)

Ta
Javeed Abdul
0
 
LVL 30

Assisted Solution

by:Marc Z
Marc Z earned 250 total points
ID: 24855864
Hmm, there seems to be a bug report now.
https://bugzilla.mozilla.org/show_bug.cgi?id=325332

One of the workarounds is to have her save the word.doc files as .rtf files before sending via Thunderbird.
And it sounds like someone is working on it as well.  Take  a look through the bug report and see if you can help.
0

Featured Post

Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Apple Email Export to an Exchange/Outlook Environment 5 11
Google Apps blocking email? 26 74
Encoding scheme on Gmail 6 37
Reading emails from an Android 3 40
In this post, we will have a look on how to install Exchange Server 2013 from command prompt, instead of using the graphical user interface. Below are the steps that are to be performed to install Exchange Server 2013. 1. Domain Controller and…
Pop culture is prime bait for hackers seeking to infect user’s computers and mobile devices with malicious malware. Hackers know exactly what the latest trends are online and know how to use them to their advantage.
The purpose of this video is to demonstrate how to set up Lists in Mailchimp. This will be demonstrated using a Windows 8 PC. Mailchimp will be used. Log into your Mailchimp account. : Click on Lists. Click on Create List Button : Choose the desi…
Internet Business Fax to Email Made Easy - With eFax Corporate (http://www.enterprise.efax.com), you'll receive a dedicated online fax number, which is used the same way as a typical analog fax number. You'll receive secure faxes in your email, fr…

770 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question