Problem sending Word attachments in Thunderbird

I have a user running Mac OS X 10.4 and Thunderbird 2.  She can send emails with pdf's and excel files but when she sends word attachments they come through as txt files.  What causes this issue
crowdedislandAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

javeedabdulCommented:
When was the problem started.
Did it work fine before.

Was there any changes done to Thunderbird?
Any update to extension or new extension installed?

Can you update mac to 10.5.7?
Do you face the same problem

They come as txt file .
what program receiver using it.?
Have you tried to send the same attach file to yahoo gmail hotmail  do you see the same problem ?

Hope this narrow down to troubleshoot the issue

Javeed Abdul
0
javeedabdulCommented:
Try to create a new profile in thunderbird .
Do you still see the problem?

Did the run any file permission utility on mac. ?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
crowdedislandAuthor Commented:
It has been a problem  from the start

No change to Thunderbird

No I cannot upgrade the mac

Outlook 2003 is what we are using to receive

In Gmail it comes through with the doc extension and downloads correctly.

So what makes Outlook see it as a different file-name with.txt extension?
0
CompTIA Cloud+

The CompTIA Cloud+ Basic training course will teach you about cloud concepts and models, data storage, networking, and network infrastructure.

javeedabdulCommented:
lol
you missed to reply to other questions /troubleshoot

0
crowdedislandAuthor Commented:
I am still confused.  What makes an email sent from a Mac with a Word attachment appear in Outlook as a txt attachment while in gmail it shows up as a .doc attachment which it should?
0
javeedabdulCommented:
Try to create a new profile in thunderbird
Do you still see the problem?

or

uninstall and install thunderbird.
I am guessing the setting has being changed...
there is no known bug i found with the issue. (unless some has)

Ta
Javeed Abdul
0
Marc ZCommented:
Hmm, there seems to be a bug report now.
https://bugzilla.mozilla.org/show_bug.cgi?id=325332

One of the workarounds is to have her save the word.doc files as .rtf files before sending via Thunderbird.
And it sounds like someone is working on it as well.  Take  a look through the bug report and see if you can help.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Email Software

From novice to tech pro — start learning today.