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Problem sending Word attachments in Thunderbird

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Last Modified: 2012-05-07
I have a user running Mac OS X 10.4 and Thunderbird 2.  She can send emails with pdf's and excel files but when she sends word attachments they come through as txt files.  What causes this issue
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When was the problem started.
Did it work fine before.

Was there any changes done to Thunderbird?
Any update to extension or new extension installed?

Can you update mac to 10.5.7?
Do you face the same problem

They come as txt file .
what program receiver using it.?
Have you tried to send the same attach file to yahoo gmail hotmail  do you see the same problem ?

Hope this narrow down to troubleshoot the issue

Javeed Abdul
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Author

Commented:
It has been a problem  from the start

No change to Thunderbird

No I cannot upgrade the mac

Outlook 2003 is what we are using to receive

In Gmail it comes through with the doc extension and downloads correctly.

So what makes Outlook see it as a different file-name with.txt extension?
lol
you missed to reply to other questions /troubleshoot

Author

Commented:
I am still confused.  What makes an email sent from a Mac with a Word attachment appear in Outlook as a txt attachment while in gmail it shows up as a .doc attachment which it should?
Try to create a new profile in thunderbird
Do you still see the problem?

or

uninstall and install thunderbird.
I am guessing the setting has being changed...
there is no known bug i found with the issue. (unless some has)

Ta
Javeed Abdul
Commented:
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