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why would WORD come up in safe mode in a Citrix environment?

Posted on 2009-07-07
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Last Modified: 2012-08-13
We have a Citirx Farm of four - A user came up in safe mode and then shut down his PC completely and relogged back in.  He is still in safe mode.  How do I correct this?
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Question by:NHSL
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6 Comments
 
LVL 12

Assisted Solution

by:Daniel Borger
Daniel Borger earned 2000 total points
ID: 24797405
This could be due to an attempted auto-save or file recovery or and non funtional add-in.
http://support.microsoft.com/kb/827706
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Author Comment

by:NHSL
ID: 24850432
Word comes up in safe mode with an error in the event viewer.  This pertains to all four Citrix Servers in the Citrix Farm.
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LVL 12

Assisted Solution

by:Daniel Borger
Daniel Borger earned 2000 total points
ID: 24850543
What version of office are you using? Is this a new install? what is the error?
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LVL 12

Accepted Solution

by:
Daniel Borger earned 2000 total points
ID: 24850614
HKEY_LOCAL_MACHINE\Windows NT\Current Version\Terminal Server\Install\Software\Microsoft\Office\10.0\Outlook\Resiliency with the key TermSrvCopyKeyOnce with a value of 0x1 exists in the Registry on the Windows 2000 Terminal Server in one of the subkeys under Resiliency.

RESOLUTION
check this:

Deleting HKLM\Software\Microsoft\Windows NT\Current Version\Terminal Server\Install\Software\Microsoft\Office\10.0\Outlook\Resiliency resolves the problem.
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LVL 12

Assisted Solution

by:Daniel Borger
Daniel Borger earned 2000 total points
ID: 24850635
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Author Closing Comment

by:NHSL
ID: 31600607
It is Office 2003 and the error was:  Faulting application winword.exe, version 11.0.8169.0, stamp 465f2a40, faulting module winword.exe, version 11.0.8169.0, stamp 465f2a40, debug? 0, fault address 0x008dd0ac.
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