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why would WORD come up in safe mode in a Citrix environment?

We have a Citirx Farm of four - A user came up in safe mode and then shut down his PC completely and relogged back in.  He is still in safe mode.  How do I correct this?
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Word comes up in safe mode with an error in the event viewer.  This pertains to all four Citrix Servers in the Citrix Farm.
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It is Office 2003 and the error was:  Faulting application winword.exe, version 11.0.8169.0, stamp 465f2a40, faulting module winword.exe, version 11.0.8169.0, stamp 465f2a40, debug? 0, fault address 0x008dd0ac.