Solved

Unable to install HW

Posted on 2009-07-07
5
295 Views
Last Modified: 2013-11-22
Hi,
I have a Dell Dimension 9150 XP Home computer which had been infected with a number of malware, including RootKit-Agent.DX, RootKit-Agent.DI and a number of other Trojan Horses. I removed the drive and scanned it on another PC using updated AVG Internet Security. Also checked the Software and User hives o fthe registry on the drive for malware Startup Items, including the WInlogon\Notify section. Everything I could detect was cleaned up. I also ran CHKDSK /f /r on the drive, and some MFT errors were repaired.

Put the drive back in the PC and started it up. No network connection listed. The network connection on the MB, listed in the Device List, shows the yellow exclamation mark. Plus, there are half a dozen miniport drivers and a couple of other devices listed under Network Adapters,  all with exclamation marks. It is not possible to delete any of the items - "Failed to uninstall device".

I finally get all of the non-functional Network Adapters items removed, and only the onboard adapter re-appears after reboot, still non-functional. I am unable to get the onboard adapter to work, so I disable it in the BIOS. Thus far, I have attempted to install 3 other NICs, two different PCI NICs and one USB NIC, and none will install correctly. Windows always says the same thing "Cannot Start Device".

I suspected hardware problems so I ran the extended Dell onboard diagnostics, and no errors were detected. Now I suspect maybe a rootkit might be behind this, but I don't really know. Where do I go from here? Unable to connect to Internet. Thanks, Bill
0
Comment
Question by:westone
  • 3
5 Comments
 
LVL 6

Accepted Solution

by:
jasin00 earned 500 total points
ID: 24794716
try and reinstall drivers, run a repiar on the os. then if that fails reload the os.
0
 

Author Comment

by:westone
ID: 24795604
Oh I've already tried re-installing the drivers for the NICs, and removing and re-installing them. It just won't fly. So a repair install is in order then? OK, I can do that. Any reason to suspect residual malware activity?
0
 
LVL 13

Expert Comment

by:notacomputergeek
ID: 24795903
You can try System File Check (type "sfc /scannow" at the command prompt). Make sure you have the OS CD.
0
 

Author Comment

by:westone
ID: 24797480
Okay, I'll try the SFC, then the Repair Install. Give me some time, and I'll let you know how it goes. Thanks for the suggestions.
0
 

Author Comment

by:westone
ID: 24859667
The repair install fixed it, thanks. It took me a little while as I chose to slipstream SP3 as the original XP disk was not even SP1.
0

Featured Post

What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

Join & Write a Comment

There are many HijackThis tutorials on the web already, so this article is about tips that help utilize HijackThis' full potential as a diagnostic tool. Download HijackThis from a TrendMicro link or from known reliable sources only. http://free.…
PREFACE The purpose of this guide is to provide information to successfully install the MS SQL client tools for the Symantec Endpoint Protection Manager (SEPM) to function properly when installed on Windows 2008. AUDIENCE Information Technology…
Access reports are powerful and flexible. Learn how to create a query and then a grouped report using the wizard. Modify the report design after the wizard is done to make it look better. There will be another video to explain how to put the final p…
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

746 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now