We help IT Professionals succeed at work.

Check out our new AWS podcast with Certified Expert, Phil Phillips! Listen to "How to Execute a Seamless AWS Migration" on EE or on your favorite podcast platform. Listen Now

x

Unable to install HW

westone
westone asked
on
Medium Priority
375 Views
Last Modified: 2013-11-22
Hi,
I have a Dell Dimension 9150 XP Home computer which had been infected with a number of malware, including RootKit-Agent.DX, RootKit-Agent.DI and a number of other Trojan Horses. I removed the drive and scanned it on another PC using updated AVG Internet Security. Also checked the Software and User hives o fthe registry on the drive for malware Startup Items, including the WInlogon\Notify section. Everything I could detect was cleaned up. I also ran CHKDSK /f /r on the drive, and some MFT errors were repaired.

Put the drive back in the PC and started it up. No network connection listed. The network connection on the MB, listed in the Device List, shows the yellow exclamation mark. Plus, there are half a dozen miniport drivers and a couple of other devices listed under Network Adapters,  all with exclamation marks. It is not possible to delete any of the items - "Failed to uninstall device".

I finally get all of the non-functional Network Adapters items removed, and only the onboard adapter re-appears after reboot, still non-functional. I am unable to get the onboard adapter to work, so I disable it in the BIOS. Thus far, I have attempted to install 3 other NICs, two different PCI NICs and one USB NIC, and none will install correctly. Windows always says the same thing "Cannot Start Device".

I suspected hardware problems so I ran the extended Dell onboard diagnostics, and no errors were detected. Now I suspect maybe a rootkit might be behind this, but I don't really know. Where do I go from here? Unable to connect to Internet. Thanks, Bill
Comment
Watch Question

Commented:
Unlock this solution and get a sample of our free trial.
(No credit card required)
UNLOCK SOLUTION

Author

Commented:
Oh I've already tried re-installing the drivers for the NICs, and removing and re-installing them. It just won't fly. So a repair install is in order then? OK, I can do that. Any reason to suspect residual malware activity?
CERTIFIED EXPERT

Commented:
You can try System File Check (type "sfc /scannow" at the command prompt). Make sure you have the OS CD.

Author

Commented:
Okay, I'll try the SFC, then the Repair Install. Give me some time, and I'll let you know how it goes. Thanks for the suggestions.

Author

Commented:
The repair install fixed it, thanks. It took me a little while as I chose to slipstream SP3 as the original XP disk was not even SP1.
Unlock the solution to this question.
Thanks for using Experts Exchange.

Please provide your email to receive a sample view!

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.