Solved

Suddenly Norton says I have a "trial version" !!!!!!!!! (Ghost 10)

Posted on 2009-07-07
6
551 Views
Last Modified: 2013-12-02
I've been using Ghost all along without any problems.  Then suddenly, Ghost says "Error EC8F1C25: Your trial version of Norton Ghost has expired."
I can think of NO REASON, why Ghost would suddenly think my version is trial.
The Google searches below show that this has happened to other people as well.
Any Radified experts know how to fix this?
One of the threads says "if you reactivate, it only sticks for a few days.  Then you have to reactivate again - and again - and again."
Thank you.

http://community.norton.com/norton/board/message?board.id=other&message.id=8750
  from  http://www.google.com/#hl=en&q=EC8F1C25+Trial+&aq=f&oq=EC8F1C25+Trial+2009&aqi=&...
0
Comment
Question by:DFlaschen
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 20

Expert Comment

by:alainbryden
ID: 24795277
Maybe your product key has been compromised and is now blacklisted. Try asking Norton for a new key.

--
Alain
0
 

Author Comment

by:DFlaschen
ID: 24795449
You wrote:
Try asking Norton for a new key
Thank you for your suggestion.

RANT START
Have you ever tried "asking" Norton ANYTHING.  Norton has the WORST technical support on planet Earth, which is why I use ShadowProtect instead of Ghost.  They want $9.95 for a Chat session.  Or $9.95 for a phone call.  Norton Tech Support SUCKS.  Don't buy their products.
RANT END

So, given my refusal to pay Norton $9.95 to fix their bug, and not knowing another way to contact them, I cannot use your otherwise-valuable suggestion.  Thank you.
0
 
LVL 20

Accepted Solution

by:
alainbryden earned 50 total points
ID: 24795841
I see that... It's a shame, it's only because Ghost 10 is an old product and they can't support it for free anymore. You MIGHT get away with joining this online chat: http://www.symantec.com/norton/support/contact/contact.jsp?pvid=nghost_12

It's for ghost 12, but it's free. Once you're in and discussing your problem for a couple minutes, you could let it drop that you have Ghost 10, not 12. If the chat support guy isn't a jerk (and if you chatted him up enough that he likes you), he might just go on and help you out. It's worth a shot anyways.

--
Alain
0
Free Webinar: AWS Backup & DR

Join our upcoming webinar with experts from AWS, CloudBerry Lab, and the Town of Edgartown IT to discuss best practices for simplifying online backup management and cutting costs.

 

Author Comment

by:DFlaschen
ID: 24795979
Good suggestion.  Thanks.  I'll try that and let you know.
0
 

Author Comment

by:DFlaschen
ID: 24796585
I was able to contact a tech.  He was VERY helpful.
The end-user did a reactivation herself, so contcacting the tech may have been unnecessary.
The above links say that this problem can recur.
The tech gave me an incident number, so I can re-contact if the issue re-emerges.
Thanks
0
 
LVL 20

Expert Comment

by:alainbryden
ID: 24796734
Sweet. Glad that worked out for you!

--
Alain
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to update Firmware and Bios in Dell Equalogic PS6000 Arrays and Hard Disks firmware update.
Workplace bullying has increased with the use of email and social media. Retain evidence of this with email archiving to protect your employees.
This tutorial will walk an individual through configuring a drive on a Windows Server 2008 to perform shadow copies in order to quickly recover deleted files and folders. Click on Start and then select Computer to view the available drives on the se…
This tutorial will walk an individual through the process of installing of Data Protection Manager on a server running Windows Server 2012 R2, including the prerequisites. Microsoft .Net 3.5 is required. To install this feature, go to Server Manager…

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question