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Suddenly Norton says I have a "trial version" !!!!!!!!! (Ghost 10)

Posted on 2009-07-07
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Last Modified: 2013-12-02
I've been using Ghost all along without any problems.  Then suddenly, Ghost says "Error EC8F1C25: Your trial version of Norton Ghost has expired."
I can think of NO REASON, why Ghost would suddenly think my version is trial.
The Google searches below show that this has happened to other people as well.
Any Radified experts know how to fix this?
One of the threads says "if you reactivate, it only sticks for a few days.  Then you have to reactivate again - and again - and again."
Thank you.

http://community.norton.com/norton/board/message?board.id=other&message.id=8750
  from  http://www.google.com/#hl=en&q=EC8F1C25+Trial+&aq=f&oq=EC8F1C25+Trial+2009&aqi=&...
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Question by:DFlaschen
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6 Comments
 
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Expert Comment

by:alainbryden
ID: 24795277
Maybe your product key has been compromised and is now blacklisted. Try asking Norton for a new key.

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Alain
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Author Comment

by:DFlaschen
ID: 24795449
You wrote:
Try asking Norton for a new key
Thank you for your suggestion.

RANT START
Have you ever tried "asking" Norton ANYTHING.  Norton has the WORST technical support on planet Earth, which is why I use ShadowProtect instead of Ghost.  They want $9.95 for a Chat session.  Or $9.95 for a phone call.  Norton Tech Support SUCKS.  Don't buy their products.
RANT END

So, given my refusal to pay Norton $9.95 to fix their bug, and not knowing another way to contact them, I cannot use your otherwise-valuable suggestion.  Thank you.
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alainbryden earned 50 total points
ID: 24795841
I see that... It's a shame, it's only because Ghost 10 is an old product and they can't support it for free anymore. You MIGHT get away with joining this online chat: http://www.symantec.com/norton/support/contact/contact.jsp?pvid=nghost_12

It's for ghost 12, but it's free. Once you're in and discussing your problem for a couple minutes, you could let it drop that you have Ghost 10, not 12. If the chat support guy isn't a jerk (and if you chatted him up enough that he likes you), he might just go on and help you out. It's worth a shot anyways.

--
Alain
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Author Comment

by:DFlaschen
ID: 24795979
Good suggestion.  Thanks.  I'll try that and let you know.
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Author Comment

by:DFlaschen
ID: 24796585
I was able to contact a tech.  He was VERY helpful.
The end-user did a reactivation herself, so contcacting the tech may have been unnecessary.
The above links say that this problem can recur.
The tech gave me an incident number, so I can re-contact if the issue re-emerges.
Thanks
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Expert Comment

by:alainbryden
ID: 24796734
Sweet. Glad that worked out for you!

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Alain
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