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"Microsoft Publisher cannont open file" with Alert  ID 1100009

Posted on 2009-07-07
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Last Modified: 2013-12-02
A file was created (before my time) probably with Publisher '03. We've now converted to '07 and this particular file will not open. I've read and applied the Microsoft hotfix from June 30th 2009 that is supposed to address this specific issue but the hotfix hasn't helped. We've gone to a recent backup version, but no help there either. Thanks for any help that can be offered.
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Question by:dematteijrlc
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10 Comments
 

Author Comment

by:dematteijrlc
ID: 24797956
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Accepted Solution

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dgage123 earned 2000 total points
ID: 24801118
Can you transfer (via email, jump drive, whatever) the file (and/or the backup file) to another computer that has Publisher 2003 on it and see if the file will open correctly? This will at least confirm if the original file is corrupted or not.
If you can get it to open in 2003, resaving it probably won't help. However, depending on how large and complicated the file is, you can cut and paste it into a new 2003 file and then save it.
Then take that newly saved file (with the same data) and bring it into Publisher 2007 and see if it will open.
This might work...
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Expert Comment

by:dgage123
ID: 24801172
Seems like SP2 may be the culprit.
Is there any way to reinstall Publisher 2007, but not update it with SP2?
Or, here is a link to uninstall SP2: http://support.microsoft.com/kb/954914
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Expert Comment

by:dgage123
ID: 24801293
From other websites, it seems like this person, LeRoy, is the guy who was instrumental with the posting of the June 30, 2009 Publisher patch.
I would email him specifically for help since you are still having problems after installing the hotfix.
He listed his email as: llaney @ hotmail.com (with no spaces, of course)
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Author Closing Comment

by:dematteijrlc
ID: 31600657
We were able to open the file with Publisher 2003 and see that there were font and image issues. The user is correcting those and we'll see what '07 does with it then!
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Expert Comment

by:kpaubel
ID: 25407804
We have been encountering this problem..The hotfix does not work! Anyone got any ideas?
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Expert Comment

by:DDTPPG
ID: 25634005
We have the same problem as well.  Even with Pub2007 Sp1 (no SP2) the files will not open.  I have tried the hotfix on both Pub2007SP1 and Pub2007Sp2 installations and the Pub2003 files still will not open and show this error:  Publisher cannot open file

I've also tried KB 928890 and it has not helped.  

I'm grateful for any suggestions -- thanks
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Expert Comment

by:kpaubel
ID: 25634763
I have (just yesterday) been told that either a hotfix or a patch will be available at the end of October.
quote "The fix is scheduled to be released on October 27th"
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Expert Comment

by:kpaubel
ID: 25634774
For now the answer is unfortunatley, to un-install 2007 and install 2003.
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Expert Comment

by:DDTPPG
ID: 25646859
Kpaubel -
Thanks - I have heard the same that MS will release another hotfix for this issue.  
Look for KB976177 next week.
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