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Urgent:  HTML email coming in Outlook 2003 appears blank?

Posted on 2009-07-07
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Last Modified: 2012-05-07
A couple of users on the Terminal server (Windows 2003) receive HTML emails in blank. However, if they Reply or Forward, the email body shows. Wondering how to fix it. This problem hits me badly. I have restarted the server and I have deleted Normal.dot. No joy. Your help is greatly appreciated.
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Question by:jstpierre
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Expert Comment

by:Cuteadder
ID: 24795615
security settings on the users outlook?
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by:jstpierre
ID: 24795691
No. It's not a security issue. I would add this to the problem. When I open the email up, I get the error pop-up: "There is insufficient memory or disk space. Word cannot display the requested font. " There is certainly enough memory and space left on the server. I am so confused.
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Accepted Solution

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jstpierre earned 0 total points
ID: 25614083
It was the HP Remote Support Package.  Uninstalled and everything went back to normal.
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