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Infinite Blue Screen loop

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Last Modified: 2012-05-07
I have 3 IBM r51 laptops that all crashed today into an infinite blue screen loop.  All show with blue screen error or 0X0000007B as the reason for crashing.  I am looking at why this happened, (windows update?) and how to get to get to a system restore.
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Alan HardistyCo-Owner
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Top Expert 2011

Commented:
Can you boot into safe mode (Press F8 before Windows Logo appears)?

Author

Commented:
no, can not boot into safe/command/last known good/ normal
Robert Sutton JrSenior Network Manager
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Commented:
Here is the Microsoft artice on that same error.

http://support.microsoft.com/kb/324103

i just had this!!!

its in your bios. change your disk config from enhanced to compatible.

Alan HardistyCo-Owner
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Top Expert 2011

Commented:
Have you chosen Last Known Good Configuration or booted into safe mode and performed a system restore to a previous date?
i read all the articles but its simply that the enhanced mode for you HD is for Vista and you need to switch to compatible for XP installs.

Author

Commented:
trying right now, I am in a remote site so I am trying to talk a user how to bring up the bios in IBM.  Just give me a moment

Author

Commented:
Professional, how were you able to access the Bios on the IBM pc?  I have the user selecting either f2 or f1 and it keeps coming up with a configuration screen that does not sound like a bios?  Either the user is not explaining it correctly or I am not understanding where he is at?  
Alan HardistyCo-Owner
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Commented:
Make sure there is no diskette in the diskette drive, then turn off the computer.
Turn on the computer.
While the To interrupt normal startup, press the blue Access IBM button message is displayed at the lower-left of the screen, press the Access IBM button.
Select Start setup utility.
If you have set a supervisor password, the BIOS Setup Utility menu appears after you type in the password.

Author

Commented:
when accessing the blue Access IBM button, it loads IBM Rescue and Recovery with rapid restore.

Author

Commented:
this is what the user is looking at
photo.jpg

Author

Commented:
ok, he just sent me a screen shot of the bios.  He is in it, where do you modify the HD settings from enhanced to compatible?

Author

Commented:
When going into config, the only options he has is the following.  No where does it give Hard drive.
photo-2.jpg
Alan HardistyCo-Owner
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Top Expert 2011

Commented:
Is it on the latest BIOS version?
Check and upgrade if there is a newer version.

Author

Commented:
it is on Bios 3.16 date of 4/19/2005;
Alan HardistyCo-Owner
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Commented:
What is the model from the bottom of the laptop 4-digit followed by a dash then 3 digits?
Alan HardistyCo-Owner
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Top Expert 2011

Commented:
Have you tried the last known good config / system restore yet?
You can always reset the BIOS / upgrade it later and then do windows update when you know it works.

Author

Commented:
i can not get into any windows at all, no last known/ command prompt/ safe mode/ or normal.  it does the blue screen loop.  user says the type is 1836-q4u
Alan HardistyCo-Owner
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Commented:
Current one seems to be 3.23 dated 3rd July 07:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-55029 
Alan HardistyCo-Owner
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Commented:

Author

Commented:
i'll look into that, but it is odd for 3 pc's to go down all on the same day for this particular issue?
Alan HardistyCo-Owner
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Top Expert 2011

Commented:
Did they download Windows Updates on all of them?
Alan HardistyCo-Owner
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Commented:
Was Windows Media Player 8 / 9 one of the updates?

Author

Commented:
it was for a remote site where the tech was no longer working.  We think he had the policy that allowed for windows update (which we are not too thrilled about)
Almost definitely caused by an update issue (which is why every one of my systems has auto update turned off).

Anyway, the error you are seeing is a inaccessible boot device error. The system is not seeing the hard drive at all. This could be caused by a registry corruption or a bad mbr and/or boot.ini file.

Try booting from an xp cd to get to the recovery console. If that works, then execute the following at the prompt:

fixboot
fixmbr
bootcfg /rebuild

Exit the console and re-boot. If better, great. If not, you will probably need to remove the upper and lower filters. Begin a repair process with an xp cd. Once it starts, eject the cd causing an error, or simply try pressing shift+F10

When you receive the error message, press SHIFT+F10 to start a command session.
Type regedit.exe, and then press ENTER.
Click HKEY_LOCAL_MACHINE.
On the File menu, click Load Hive, and then load %Windir%\System32\Config\System.sav.
When you are prompted to specify a name, type Test.
Locate and then click the following key:
HKEY_LOCAL_MACHINE\Test\ControlSet1\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Delete the UPPERFILTERS and LOWERFILTERS registry keys.
Repeat steps 6 and 7 for the other ControlSet# keys under the Test hive.
Click File, and then click Exit to quit Registry Editor.

reboot and test

Author

Commented:
i was hoping to hear back from professionalcomputersolutions, since he/she said they ran into the problem earlier today.  
Alan HardistyCo-Owner
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Top Expert 2011

Commented:
Flubbster - my earlier link covered the registry settings you have just outlined.

Author

Commented:
Flubbster, I like your post.  I'm working on that right now.  I will let you know the result

Author

Commented:
ok, did the first portion, was unsuccessful.  I'm trying to get to the command prompt and it will not allow me to get in the way you told me.  I am using a windows xp pro sp3 cd.

Author

Commented:
im just not sure how these people are getting to a command prompt, because in the recovery console it tells me the command is not recognized

Author

Commented:
after hooking up the hard drive to a separate machine we were able to do the following.

System.sav hive doesnt have a lower or upper filters in the particular class Flubster told us about, other classes had the lower and upper though

 

System hive only had lower filters and that didnt work (this was the one I deleted the lowerfilters on, it didnt have upper either, in the particular class he said.

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