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Infinite Blue Screen loop

Posted on 2009-07-07
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Last Modified: 2012-05-07
I have 3 IBM r51 laptops that all crashed today into an infinite blue screen loop.  All show with blue screen error or 0X0000007B as the reason for crashing.  I am looking at why this happened, (windows update?) and how to get to get to a system restore.
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Question by:roughroot
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32 Comments
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 24795636
Can you boot into safe mode (Press F8 before Windows Logo appears)?
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Author Comment

by:roughroot
ID: 24795652
no, can not boot into safe/command/last known good/ normal
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LVL 15

Expert Comment

by:Robert Sutton Jr
ID: 24795667
Here is the Microsoft artice on that same error.

http://support.microsoft.com/kb/324103

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LVL 10

Expert Comment

by:Tyler Laczko
ID: 24795672
i just had this!!!

its in your bios. change your disk config from enhanced to compatible.

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LVL 76

Expert Comment

by:Alan Hardisty
ID: 24795676
Have you chosen Last Known Good Configuration or booted into safe mode and performed a system restore to a previous date?
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LVL 10

Expert Comment

by:Tyler Laczko
ID: 24795682
i read all the articles but its simply that the enhanced mode for you HD is for Vista and you need to switch to compatible for XP installs.
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Author Comment

by:roughroot
ID: 24795773
trying right now, I am in a remote site so I am trying to talk a user how to bring up the bios in IBM.  Just give me a moment
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Author Comment

by:roughroot
ID: 24795851
Professional, how were you able to access the Bios on the IBM pc?  I have the user selecting either f2 or f1 and it keeps coming up with a configuration screen that does not sound like a bios?  Either the user is not explaining it correctly or I am not understanding where he is at?  
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 24795878
Make sure there is no diskette in the diskette drive, then turn off the computer.
Turn on the computer.
While the To interrupt normal startup, press the blue Access IBM button message is displayed at the lower-left of the screen, press the Access IBM button.
Select Start setup utility.
If you have set a supervisor password, the BIOS Setup Utility menu appears after you type in the password.
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Author Comment

by:roughroot
ID: 24795919
when accessing the blue Access IBM button, it loads IBM Rescue and Recovery with rapid restore.
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Author Comment

by:roughroot
ID: 24795956
this is what the user is looking at
photo.jpg
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Author Comment

by:roughroot
ID: 24795989
ok, he just sent me a screen shot of the bios.  He is in it, where do you modify the HD settings from enhanced to compatible?
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Author Comment

by:roughroot
ID: 24796100
When going into config, the only options he has is the following.  No where does it give Hard drive.
photo-2.jpg
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 24796125
Is it on the latest BIOS version?
Check and upgrade if there is a newer version.
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Author Comment

by:roughroot
ID: 24796161
it is on Bios 3.16 date of 4/19/2005;
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 24796176
What is the model from the bottom of the laptop 4-digit followed by a dash then 3 digits?
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 24796201
Have you tried the last known good config / system restore yet?
You can always reset the BIOS / upgrade it later and then do windows update when you know it works.
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Author Comment

by:roughroot
ID: 24796218
i can not get into any windows at all, no last known/ command prompt/ safe mode/ or normal.  it does the blue screen loop.  user says the type is 1836-q4u
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 24796244
Current one seems to be 3.23 dated 3rd July 07:
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-55029 
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 24796422
0
 

Author Comment

by:roughroot
ID: 24796501
i'll look into that, but it is odd for 3 pc's to go down all on the same day for this particular issue?
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 24796515
Did they download Windows Updates on all of them?
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 24796520
Was Windows Media Player 8 / 9 one of the updates?
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Author Comment

by:roughroot
ID: 24796527
it was for a remote site where the tech was no longer working.  We think he had the policy that allowed for windows update (which we are not too thrilled about)
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LVL 30

Expert Comment

by:flubbster
ID: 24796562
Almost definitely caused by an update issue (which is why every one of my systems has auto update turned off).

Anyway, the error you are seeing is a inaccessible boot device error. The system is not seeing the hard drive at all. This could be caused by a registry corruption or a bad mbr and/or boot.ini file.

Try booting from an xp cd to get to the recovery console. If that works, then execute the following at the prompt:

fixboot
fixmbr
bootcfg /rebuild

Exit the console and re-boot. If better, great. If not, you will probably need to remove the upper and lower filters. Begin a repair process with an xp cd. Once it starts, eject the cd causing an error, or simply try pressing shift+F10

When you receive the error message, press SHIFT+F10 to start a command session.
Type regedit.exe, and then press ENTER.
Click HKEY_LOCAL_MACHINE.
On the File menu, click Load Hive, and then load %Windir%\System32\Config\System.sav.
When you are prompted to specify a name, type Test.
Locate and then click the following key:
HKEY_LOCAL_MACHINE\Test\ControlSet1\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Delete the UPPERFILTERS and LOWERFILTERS registry keys.
Repeat steps 6 and 7 for the other ControlSet# keys under the Test hive.
Click File, and then click Exit to quit Registry Editor.

reboot and test
0
 

Author Comment

by:roughroot
ID: 24796566
i was hoping to hear back from professionalcomputersolutions, since he/she said they ran into the problem earlier today.  
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 24796587
Flubbster - my earlier link covered the registry settings you have just outlined.
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Author Comment

by:roughroot
ID: 24796633
Flubbster, I like your post.  I'm working on that right now.  I will let you know the result
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Author Comment

by:roughroot
ID: 24797196
ok, did the first portion, was unsuccessful.  I'm trying to get to the command prompt and it will not allow me to get in the way you told me.  I am using a windows xp pro sp3 cd.
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Author Comment

by:roughroot
ID: 24797514
im just not sure how these people are getting to a command prompt, because in the recovery console it tells me the command is not recognized
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Author Comment

by:roughroot
ID: 24805759
after hooking up the hard drive to a separate machine we were able to do the following.

System.sav hive doesnt have a lower or upper filters in the particular class Flubster told us about, other classes had the lower and upper though

 

System hive only had lower filters and that didnt work (this was the one I deleted the lowerfilters on, it didnt have upper either, in the particular class he said.

0
 

Accepted Solution

by:
roughroot earned 0 total points
ID: 24907580
The issue was with an Anti-virus software called Vipre.  One of their software updates requested a reboot and caused the hard drive shock that IBM has on its laptops to be known as a hardware virus.  Thus causing an infinate blue screen.  We had to recover the data from the hard drive and reload it with the updated virus file (updated to fix this error).  Thanks for everyone's attempt.
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