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Photoshop CS4 (and DW) installation trouble - asks for disc in drive

Posted on 2009-07-07
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Last Modified: 2012-05-07
I had to uninstall my Creative Suite CS3 because of licensing problems. Then I could not reinstall it on Vista Home Premium SP2 ("unsupported OS").
Now, as long as I am waiting for them to respond to my case, I tried to install CS4 Trial versions of PS and DW, so I can go on working.

Whether I install them from a HDD or from a CD/DVD, it always asks me to insert the disc again into the related drive. Of course it is already in - installation has to be aborted.
I am very hesitant to purchase the CS4 upgrade, since it seems that after their huge hassle with the CS3 suite they still haven't their product installation problems fixed.

Anybody had fixed this?

Thanks
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Question by:Sumukha
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LVL 17

Expert Comment

by:selvol
ID: 24800067
Install it on a seperate computer to a SD card or Flash drive.
Bring it over to the problem computer.
If it gives you problems try to uninstall all traces from your Harddrive,
 
Worked for me,
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LVL 17

Expert Comment

by:selvol
ID: 24800075
Oh, it it keeps asking for the Disk Download the Full Version Trial From Adobe.com.
Install it from you Desktop.
 
Selvol
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Author Comment

by:Sumukha
ID: 24800083
Thanks for posting.
Done that, ends with a fatal error.
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LVL 17

Expert Comment

by:selvol
ID: 24800152
I assume you tried installing it on compatability mode for XP?
Rt Click on the EXE and Select them mode for XP.
Just a thought... I had the same BS.....
VISTA MAG*EYQ*)(_)
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Author Comment

by:Sumukha
ID: 24800191
Yes. Done that.
I am losing too much time with this Adobe installation mess.
I have uninstalled the CS4 version (not working, but listed in the program list) and went back to an old CS.

Also just got a recommendation from Adobe Support of how to reinstall CS3 Web Premium on Vista.

http://kb2.adobe.com/cps/405/kb405970.html#Reinstall

Embarrassing for Adobe: this page does not load properly on any browser!

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Author Comment

by:Sumukha
ID: 24845944
I managed!
I installed the "Windows Installer CleanUp Utility" and ran the Adobe WinCS3Clean utility, then installed from the desktop (didn't even try from DVD).

Was not listed on their tips on their website...
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LVL 17

Expert Comment

by:selvol
ID: 24846477
Yes, I have only done it the desktop way. Like I mentioned.  
The funny thing is I've never Had a PS CD or DVD. And I have been using PS since the end of the Ver 3 .
 
Bottom line Glad you got this time loss  / Problem solved.

Selvol
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LVL 17

Expert Comment

by:selvol
ID: 24846492
1 last thing, you mentioned a license problem.  
I had some problems with PS after I disabled.
The service.
FNPLicensingService.exe
 
Sevlol
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Author Comment

by:Sumukha
ID: 24855472
It actually started with the licensing error, asking for reinstall of the program (at that time the whole CS3 suite).
That can also be fixed by reactivating the FLEXnet Licensing Service. It should be started and set to manual at least.
Today - just out of nothing - the same licensing error showed up, I went into services and saw that FLEXnet thing disabled.
Put on manual, started it and went on working.

This is such a creepy hassle for a $1600 software! CS4 seems to have similar trouble.
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LVL 17

Expert Comment

by:selvol
ID: 24855793
Yea, something told me "Mention the FNPLicensingService.exe". Not saying you were not aware of the FNPLicensingService.exe .  Just something told me it would come up...
 
Regards
 
Selvol
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Accepted Solution

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Sumukha earned 0 total points
ID: 25029968
Solution:

I installed the "Windows Installer CleanUp Utility" and ran the Adobe WinCS3Clean utility, then installed from the desktop (didn't even try from DVD).

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