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iaStore.sys BSOD during XP install

Posted on 2009-07-07
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Last Modified: 2013-12-12
I'm trying to perform a clean install of XP on a Panasonic Toughbook CF30.  I select F6 then select the appropriate driver.  Then it blue screens and I get the following error:

Technical information:

STOP:  0x0000007E (0xC0000005, 0xF720AD82, 0XF78D20C8, 0xF78D1DC4)

iaStor.sys  Address F720AD82 base at F71C5000, Datestamp 4883d53b

 What can I do to make this work?

Thank you!

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Question by:yuyu22
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26 Comments
 
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Expert Comment

by:Datedman
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You are using the most current driver?
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Author Comment

by:yuyu22
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Yes, I downloaded directly from the Panasonic website.
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Expert Comment

by:flubbster
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Which driver are you using? Is it from the MFG site?
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Expert Comment

by:Datedman
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What's the date on the file?   BTW did you first try it without installing the driver and just letting Windows try to find one?
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Author Comment

by:yuyu22
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Yes, it's from the MFG site and I installed as per the instructions below.

http://pc-dl.panasonic.co.jp/cgi-bin/itn/toughbook/dl02.cgi?main=14384
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Expert Comment

by:Jonvee
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See if checking through the list of 'methods' here will help>

"How to troubleshoot a Stop 0x0000007E error in Windows XP":
http://support.microsoft.com/kb/330182
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Expert Comment

by:Datedman
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So Windows will not see the hard drive without the driver?

Has the BIOS been updated?
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Expert Comment

by:Jonvee
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As you'll see from that previous article you can use the appropriate methods to checkout the following>

Make sure that you have sufficient hard disk space
Update the computer BIOS
Disable or update device drivers
Remove unsigned drivers
Remove all third-party drivers
Remove third-party remote control services
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Expert Comment

by:Datedman
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He can't do that stuff, he's INSTALLING WINDOWS...unless I'm misreading.

yuyu22: See if you have the BIOS set to treat SATA as AHCI.  If so switch it.  (Or if not, you could even try switching it the other way I guess but more likely AHCI is causing the problem.)
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Author Comment

by:yuyu22
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yuyu22: See if you have the BIOS set to treat SATA as AHCI.  If so switch it.  (Or if not, you could even try switching it the other way I guess but more likely AHCI is causing the problem.)


Yes, it is set to AHCI.
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Author Comment

by:yuyu22
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Also, it's running the most current BIOS version.
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Expert Comment

by:Jonvee
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@ Datedman .... yep you're right, and it looks like i need more caffeine  : /
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Expert Comment

by:Datedman
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Switch it from AHCI to other setting, that likely will solve the problem.
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Author Comment

by:yuyu22
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That's the only setting.   There's no way to change it.
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Expert Comment

by:Datedman
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No way to disable it?  Hmmm, don't have that machine myself but normally there's a way to use older IDE.  Otherwise why would you even see it in the BIOS?
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Author Comment

by:yuyu22
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It shows on the information page that it's SATA AHCI, but that's it.
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Expert Comment

by:Datedman
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So, you did try installing without hitting F6 and using the driver?  Windows can't find the drive?
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Author Comment

by:yuyu22
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Yes, it says it can't detect the hard drive.
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Expert Comment

by:Datedman
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Any settings at all in the BIOS that change drive config?  

Have you called the manufacturer?  Likely this is a known problem for this model.

BTW what version XP (which Service Pack, is it OEM or VLK or what?)
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Author Comment

by:yuyu22
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I'm in contact with the MFG right now.   I'm trying to install from VLK.
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Expert Comment

by:Datedman
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Might be some other driver combined, did it come with XP OEM installed?
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Expert Comment

by:Datedman
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btw have seen on the web that it's impossible to disable AHCI on that model.  Likely VISTA would install better, gah.
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Author Comment

by:yuyu22
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It came with XP OEM installed, but we always do a clean install and image before deployment and VISTA, thankfully, isn't an option.
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Datedman earned 500 total points
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Ahhhh this is the initial try at doing a clean install?

I'm betting Panasonic cheated on their install.  VLK doesn't always work on notebooks too well.  My condolences dealing with Panasonic support.
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Author Comment

by:yuyu22
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I'm still waiting for Panasonic tech support to come up with a solution.  They did advise there are approved usb floppy brands that you should use...HP, iOmega, Memorex or Dynex.  In my case, that didn't work either.   Thanks the input!
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Author Closing Comment

by:yuyu22
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The expert did the best he could without actually having the particular brand of laptop.  I appreciate the help.
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