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Terminal Server 2008 only logs in Administrator account.

Posted on 2009-07-07
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Last Modified: 2013-11-21
I have a 2008 Terminal Server, all was working fine. Now the only account that logs in is the administrator account, the other accounts get stuck at "Preparing Desktop"
 The only errors I have in Event Viewer are the following, I looked up the errors and the causes of the erros

Event ID 1004
The terminal server cannot issue a client license.  It was unable to issue the license due to a changed (mismatched) client license, insufficient memory, or an internal error. Further details for this problem may have been reported at the client's computer.

I can find the license server, and everything is setup correctly, I'm not sure whats going on...

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Question by:TJacoberger1
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6 Comments
 
LVL 8

Expert Comment

by:Point-In-Cyberspace
ID: 24796838
Do you have enough CALs AND terminal CALs ?

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Author Comment

by:TJacoberger1
ID: 24796878
Yes, I thought it was that at first too. So I logged out the 2 users that tried to login, restarted the server. It still did the same thing...
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LVL 20

Expert Comment

by:Rick Fee
ID: 24798182
This is usually due to the terminal server cannot issue a client license.

I would hard set the TS server to look at the license server even if the TS server is the license server itself.

Open Group Policy:

Start -->  Run --> gpedit.msc
Navigated to: Computer Config -->  Administrative Templates --> Windows Components -->  Terminal Services --> TS Licensing

Enable and set Use the specified Terminal Services license Servers  (for the server I usually point to IP)  and
Set the Terminal Services licsense mode.

Let me know how this works.

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Expert Comment

by:Rick Fee
ID: 24798196
Correction:

Navigated to: Computer Config -->  Administrative Templates --> Windows Components -->  Terminal Services --> Terminal Server --> Licensing

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Accepted Solution

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TJacoberger1 earned 0 total points
ID: 24805546
ok, the error went away.. The users still aren't able to login, I'm getting this now..

The Desktop Window Manager was unable to start because a composited theme is not in use.

I've researched the error and it states that its the enabling of Aero, I disabled it. The users still not able to login. Does Aero enable itself with every user that logs into the TS server? If so how can I disable it in Local Group Policy, I wasnt successful in finding anything on the web.

I also have this error coming up as well, I'm not sure if it prohibit the accounts from logging on..

Event ID 1530

Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.  

 DETAIL -
 1 user registry handles leaked from \Registry\User\S-1-5-21-4207028954-3462353344-3279739462-500:
Process 328 (\Device\HarddiskVolume3\Windows\System32\svchost.exe) has opened key \REGISTRY\USER\S-1-5-21-4207028954-3462353344-3279739462-500\Printers\DevModePerUser
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LVL 1

Expert Comment

by:rdare23
ID: 24984453
You might try UPHClean but I am not sure it works with 2008 yet.  I use it for xp and server 03 when the users get errors.  You might also make sure the user groups have been added to remote access group locally.
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