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Internet Explorer and FireFIox Browser stays in memory after Exiting

Posted on 2009-07-07
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Last Modified: 2013-11-16
I have a very peculiar situation that started about a week and half ago.

When I open Internet Explorer I see in Task Manager 2 iexplorer.exe.  However, when opening Firefox, onle one firefox.exe is present.

But when I exit any of them or both of them, they both stay in my Task Manager and consumes all the PC resources.

The versions are:

Internet Explorer: 8.0.6001.18702 / 128-bit
FireFox: 3.0.11

What can cause this and how can we resolve it?
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Question by:rayluvs
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Expert Comment

by:Datedman
ID: 24797395
Might want to try disabling all add-ons for IE, if the IE problem goes away then add them back one at a time.
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Author Comment

by:rayluvs
ID: 24797650
how do i disable them
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Expert Comment

by:Datedman
ID: 24797671
I'm using 7 atm but should be close or same:
Tools menu/Internet Options
Programs tab
Manage add-ons button
Make sure you note somewhere what you change
Usually you'll find some unsigned add-on, or Yahoo Toolbar which has killed many systems...
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Author Comment

by:rayluvs
ID: 24797957
didn't work.
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Expert Comment

by:Datedman
ID: 24797989
Try running (with start/run) http://www.google.com then close browser.  Google has no flash or anything...if you have the problem after that I'm guessing it could be a virus.  What antivirus are you using?
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Author Comment

by:rayluvs
ID: 24802428
It opens explorer, and still creates various iexplorer.exe in task manager.

What would be the next step?
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Author Comment

by:rayluvs
ID: 24802463
Just as a reminder, this is happening with Firefox also.  When loaded, it stays in Task Manager and both, I have to 'End Process'

I was thinking of uninstalling Firefox (which is easy), but when I went to try it with Internet Explorer, there is no install.  

How can I uninstall or downgrade my Internet Explorer?

Thanx
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LVL 10

Expert Comment

by:Datedman
ID: 24803536
What antivirus are you running?

Try www.superantispyware.com and www.malwarebytes.com install free versions, update, scan.
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Author Comment

by:rayluvs
ID: 24803839
I downloaded Spy-Bot Search & Destroy and Lavasoft Ad-Aware

Are these same or better than www.superantispyware.com and www.malwarebytes.com?

Also, if you have the info, how can I uninstall or downgrade my Internet Explorer?
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Accepted Solution

by:
Datedman earned 500 total points
ID: 24803924
Try the two I recommended please, they are immensely better.

Uninstalling IE is a pain and if you have the problem in IE and FF the problem probably won't go away just by reinstalling them.
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Author Comment

by:rayluvs
ID: 24807408
We'll do.

Thanx
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