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SQL Server 2005 Report Manager Issue

Posted on 2009-07-07
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Last Modified: 2016-12-08
We have an instance of SQL Server 2005 Reporting services and are having issues accessing reports from the report manager. Whenever we run any report from the report manager, even when having correctly setup the data sources, at least to the best of our knowledge, we get the following error message:

An error has occurred during report processing.
Cannot create a connection to data source 'JIRA'.
For more information about this error navigate to the report server on the local server machine, or enable remote errors.

How can we correct this? How can we view/enable remote errors?
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Question by:rdracer58
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Expert Comment

by:dodge20
ID: 24798202
How are the credentials setup in your data source? My guess is that the user running the report doesn't have the correct permissions (if the data source connection string is correct).
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Author Comment

by:rdracer58
ID: 24798246
The datasource is setup running as "Windows Integrated Security." The user running the reports, in this case, myself, I have more permissions than one needs, however, the report doesn't work on the server. The manager was working and now it is not - what permissions might have changed?
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Expert Comment

by:dodge20
ID: 24798332
in the security tab of the data source - are you listed there or in a group that is listed?

Do you belong to a role (ie, browser, or content manager)?
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Author Comment

by:rdracer58
ID: 24804349
I am a member of the "Content Manager" group which is listed on the security tab of the data source. In terms of the report server as a whole, I am in the administrator group on the server which includes Browser, Browser for Microsoft CRM, Content Manager, My Reports, Publisher, Publisher for Microsoft CRM, and Report Builder permissions.
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Expert Comment

by:dodge20
ID: 24808072
Can you check the logs in your C:\Program Files\Microsoft SQL Server\MSSQL.2\Reporting Services\LogFiles directory. Permissions seem fine. Maybe the logs can tell us something else.
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by:rdracer58
ID: 24808141
Here are the log files.
LogFiles.zip
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Expert Comment

by:dodge20
ID: 24808277
I see tons of

The permissions granted to user 'DOMAIN\YourName' are insufficient for performing this operation.

The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database



Is your reporting services encryption key backed up? You do this in the reporting services configuration manager.

Also are you accessing this through http or https? If it is http, make sure the the require secure socket layer (ssl) isn't checked in  the report server virtual directory page.
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Author Comment

by:rdracer58
ID: 24813606
We access the site through http - "require secure socket layer (ssl)" is not checked on the report server virtual directory page.I do not believe that we have specifically backed up the report server encryption key - the entire server it resides on is backed up once a week, however, no specific backups of the encryption key from the report manager itself.
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Expert Comment

by:dodge20
ID: 24813733
The encryption key backup is required. It is just a one time backup. I believe this is what is causing your error.
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Author Comment

by:rdracer58
ID: 24813755
Ok - the report server was setup a long time ago and hence whoever did the setup work probably backed it up, but since then it has been lost. What do we do to correct this?
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Expert Comment

by:dodge20
ID: 24813819
I would just back it up again to a location where u can find it.
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Author Comment

by:rdracer58
ID: 24813859
Okay - encryption key backed up, however, still experiencing the report server issue. What is the entire process that needs to take place?
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Expert Comment

by:dodge20
ID: 24813883
Are you still seeing this message in the error logs?

The report server cannot decrypt the symmetric key used to access sensitive or encrypted data in a report server database

If those are gone, then we can try to figure out this message.
The permissions granted to user 'DOMAIN\YourName' are insufficient for performing this operation
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Author Comment

by:rdracer58
ID: 24813930
Appears the encryption key issue is gone. Now the errors I am seeing are along the lines of:

Microsoft.ReportingServices.ReportProcessing.ReportProcessingException: Cannot create a connection to data source 'JIRA'. ---> System.Data.SqlClient.SqlException: Login failed for user 'NT AUTHORITY\ANONYMOUS LOGON'.
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Accepted Solution

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dodge20 earned 500 total points
ID: 24814004
Check this thread. Appears to be the same issue.

http://www.experts-exchange.com/Database/Software/CRM/Q_23242435.html
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