?
Solved

RemoteApp 2008 server and printers

Posted on 2009-07-07
8
Medium Priority
?
1,543 Views
Last Modified: 2013-11-21
We're using RemoteApp on a windows 2008 server. This 2008 server is not our DC, it's just an application server. Our client computers are XP Pro SP3. The problem I'm having is that some users can see and print to their local printers, some users can't see any of their local printers. I already enable the "Printers" under "Common RDP Settings" when I created the "Windows Installer Package" for RemoteApp. I checked GPO on our DC; there's no policy that's blocking users to use their local printers in RDP sessions. What am I missing here? How can I allow all users to see and use their local printers? Please help!!!
0
Comment
Question by:ithawaii
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
8 Comments
 
LVL 20

Expert Comment

by:EndureKona
ID: 24798110
This is were Citrix beats MS is in the printer redirection.      The users who connect and do not see a redirected printer do you see any errors in the event logs about printer mapping.

Most of the times the solution is to install the print driver on the terminal server for the printer that the client has...
0
 
LVL 1

Author Comment

by:ithawaii
ID: 24800086
yes, I saw errors in Event Viewer: Event ID 1111, source = TerminalServices-Printers, "Driver ... required for printer...". I know that it's related to the driver, but why only some users can't see their local printers? According to Microsoft, we don't have to install any drivers if we enable the "Plug and Play Redirection with Desktop Experience". Is that still true?
0
 
LVL 20

Expert Comment

by:EndureKona
ID: 24800167
I have found this the same for Citrix, were they say printer redirect works perfectly.   Then you get the fine print of the list of approved printers for it to automatically work.

Does the users have the same printer model for one that can connect and the other can't?    Or lets say a user who is having that issue with a printer not redirection never redirect?  

This has been the biggest issue working with terminal servers/citrix servers for the past few years, printer redirection is always a fight a first.    Or longer with users are allowed to by whatever printer they want.

My recommendation is to download the printer driver on the server and install for one of the users to see if it fixes it.    If so then do it for all the printers.

Once downloaded extract the drivers or install the exe.   If you extract the drivers:

Open Printers Window
Click on File -->  Server Properties -->  Select the Drivers tab -->  Add


0
Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

 
LVL 1

Author Comment

by:ithawaii
ID: 24800454
yes, we have couple HP LJ 4050TN printers. The users are all conntecting to same printers. i already tested 1 printer by installing the driver on the terminal server; it works. It's not like I don't want to install the drivers for the rest of the printers, but we have some Monarch ticket printers which I can't really find the 2008 64-bit driver. Is there any other way to make this work without installing any drivers on the terminal server? also, I turned off the "TS Easy Print" because it kept printing out blank pages.
0
 
LVL 20

Accepted Solution

by:
EndureKona earned 2000 total points
ID: 24800668
Not to my knowledge.    That is the only way they will map.   I have only installed the drivers to resolve they type of issue you are running into...    Monarch ticket printers have 32bit drivers try those to see if they work.    

There are other references you might want to look over:

RemoteApp:  http://technet.microsoft.com/en-us/library/cc753853%28WS.10%29.aspx

https://www.chicagotech.net/~chicagot/netforums/viewtopic.php?f=2&t=5077    But mostly these ref 2003 TS.

But you might run in circles...installing the drivers for the printers that do not redirect on the TS server is still the best/quickest option.
0
 
LVL 20

Expert Comment

by:EndureKona
ID: 24802971
Or to attempt to not install all individual drivers see if the company that makes the printer created a universal driver.   I have used this once or twice in the past.

HP example:  http://h20338.www2.hp.com/hpsub/cache/342988-0-0-225-121.html
0
 
LVL 20

Expert Comment

by:EndureKona
ID: 24803819
I ran across this today looking for something else, but it pertains to your issue.  

List of compatible printers for Windows Server 2008:

http://www.windowsservercatalog.com/results.aspx?bCatID=1326&cpID=0&avc=10&OR=1
0
 
LVL 1

Author Comment

by:ithawaii
ID: 24852991
Even though I still haven't found a real solution to redirect the printers for RemoteApp, but the suggestions from EndureKona helped me to bypass the problem temporarily.

Thank you very much!!!
0

Featured Post

Bringing Advanced Authentication to the SMB Market

WatchGuard announces the acquisition of advanced authentication provider, Datablink, with one mission – to bring secure authentication to SMB, mid-market, and distributed enterprises with a cloud-based solution, ideal for resale via their established channel & MSSP community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
Resolving an irritating Remote Desktop connection that stops your saved credentials from being used.
This tutorial will give a short introduction and overview of Backup Exec 2012 and how to navigate and perform basic functions. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as conne…
To efficiently enable the rotation of USB drives for backups, storage pools need to be created. This way no matter which USB drive is installed, the backups will successfully write without any administrative intervention. Multiple USB devices need t…
Suggested Courses

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question