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RemoteApp 2008 server and printers

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Last Modified: 2013-11-21
We're using RemoteApp on a windows 2008 server. This 2008 server is not our DC, it's just an application server. Our client computers are XP Pro SP3. The problem I'm having is that some users can see and print to their local printers, some users can't see any of their local printers. I already enable the "Printers" under "Common RDP Settings" when I created the "Windows Installer Package" for RemoteApp. I checked GPO on our DC; there's no policy that's blocking users to use their local printers in RDP sessions. What am I missing here? How can I allow all users to see and use their local printers? Please help!!!
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Rick FeeMessaging Engineer - Disaster Recovery Engineer
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Commented:
This is were Citrix beats MS is in the printer redirection.      The users who connect and do not see a redirected printer do you see any errors in the event logs about printer mapping.

Most of the times the solution is to install the print driver on the terminal server for the printer that the client has...

Author

Commented:
yes, I saw errors in Event Viewer: Event ID 1111, source = TerminalServices-Printers, "Driver ... required for printer...". I know that it's related to the driver, but why only some users can't see their local printers? According to Microsoft, we don't have to install any drivers if we enable the "Plug and Play Redirection with Desktop Experience". Is that still true?
Rick FeeMessaging Engineer - Disaster Recovery Engineer
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Commented:
I have found this the same for Citrix, were they say printer redirect works perfectly.   Then you get the fine print of the list of approved printers for it to automatically work.

Does the users have the same printer model for one that can connect and the other can't?    Or lets say a user who is having that issue with a printer not redirection never redirect?  

This has been the biggest issue working with terminal servers/citrix servers for the past few years, printer redirection is always a fight a first.    Or longer with users are allowed to by whatever printer they want.

My recommendation is to download the printer driver on the server and install for one of the users to see if it fixes it.    If so then do it for all the printers.

Once downloaded extract the drivers or install the exe.   If you extract the drivers:

Open Printers Window
Click on File -->  Server Properties -->  Select the Drivers tab -->  Add


Author

Commented:
yes, we have couple HP LJ 4050TN printers. The users are all conntecting to same printers. i already tested 1 printer by installing the driver on the terminal server; it works. It's not like I don't want to install the drivers for the rest of the printers, but we have some Monarch ticket printers which I can't really find the 2008 64-bit driver. Is there any other way to make this work without installing any drivers on the terminal server? also, I turned off the "TS Easy Print" because it kept printing out blank pages.
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Rick FeeMessaging Engineer - Disaster Recovery Engineer
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Commented:
Or to attempt to not install all individual drivers see if the company that makes the printer created a universal driver.   I have used this once or twice in the past.

HP example:  http://h20338.www2.hp.com/hpsub/cache/342988-0-0-225-121.html
Rick FeeMessaging Engineer - Disaster Recovery Engineer
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Commented:
I ran across this today looking for something else, but it pertains to your issue.  

List of compatible printers for Windows Server 2008:

http://www.windowsservercatalog.com/results.aspx?bCatID=1326&cpID=0&avc=10&OR=1

Author

Commented:
Even though I still haven't found a real solution to redirect the printers for RemoteApp, but the suggestions from EndureKona helped me to bypass the problem temporarily.

Thank you very much!!!
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