?
Solved

IE getting DEP error and closing down

Posted on 2009-07-07
8
Medium Priority
?
615 Views
Last Modified: 2013-12-06
IIE will not open.  I've attempted to close DEP via BDEDIT but that did not help.  Can someone please review the hijackthis log file to see if there is something causing the problem.  This system uses Windows Live Care for protection and it is up to date.
hijackthis.log
0
Comment
Question by:tonyadam
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 17

Expert Comment

by:CSecurity
ID: 24802547
Did you tried to upgrade your IE to IE8 via Windows Update?

I think 90% it's because of a BHO or Toolbar you have installed... Download and check BHOs with reanimator and delete all of them
0
 

Author Comment

by:tonyadam
ID: 24803196
I see several instances of reanimator on the web.  Is there a trust worthy site that you can recommend to download this program?  Is it clear about how to check and delete BHOs?  Thanks.  PS...will install IE8.
0
 
LVL 23

Expert Comment

by:Mohamed Osama
ID: 24806434
try uninstalling the below toolbar from add/remove programs first , or using hijack this fix those entries, Please close all instances of internet explorer while doing this
 O2 - BHO: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files (x86)\alot\bin\alot.dll
O3 - Toolbar: ALOT Toolbar - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files (x86)\alot\bin\alot.dll
if the problem persists, run a scan using Malwarebytes antimalware.
you may also want to make sure both Windows & internet explorer are most updated with regards to Microsoft updates.
0
Bringing Advanced Authentication to the SMB Market

WatchGuard announces the acquisition of advanced authentication provider, Datablink, with one mission – to bring secure authentication to SMB, mid-market, and distributed enterprises with a cloud-based solution, ideal for resale via their established channel & MSSP community.

 

Expert Comment

by:onephenom8
ID: 24813868
You enabled the Memory Protection option in Internet Explorer options
under the advanced tab, disable it and you will not get DEP errors.
0
 
LVL 23

Expert Comment

by:Mohamed Osama
ID: 24814724
>>You enabled the Memory Protection option in Internet Explorer options
under the advanced tab, disable it and you will not get DEP errors.


This is a workaround and not a solution, it is just telling the system not to report the problem .
0
 

Author Comment

by:tonyadam
ID: 24820154
Here is the specific error message causing Netscape  (version 8.1) to close.

Microsoft Visual C++ Debug Assertion failed for Debug Library.  Program C:\Program Files (x86)\Netscape\Netscape Browser\Netscape.exe File C:\Program Files\Microsoft Visual Studio\VC98 ATL\INCLUDE\atlcom.h Line 2312
Expression: M_dwRef:=-1L

Do you think installing Netscape 9.0 would solve this problem.  
0
 
LVL 23

Accepted Solution

by:
Mohamed Osama earned 1500 total points
ID: 24820901
If there is an update available , then install it 
also installing the Visual C++ runtimes may help
http://www.microsoft.com/downloads/details.aspx?familyid=32bc1bee-a3f9-4c13-9c99-220b62a191ee&displaylang=en

0
 

Author Closing Comment

by:tonyadam
ID: 31600762
INstalled version 9 of Netscape and that appears to have fixed the problems.  Thanks for your help.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

These are on the increase and getting more common these days. Users who use the Google search engine may complain of having their search redirected to unwanted sites, regardless of what browser is used. This happens when the system is infected with…
PREFACE The purpose of this guide is to explain what the SEPC Status Utility is and how it works. I have written the utility using AutoIt and have included the source code for your review. You are welcome to modify the code to your liking, but I wi…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

777 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question