Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Can't restart smtpsvc?

Posted on 2009-07-07
9
Medium Priority
?
1,525 Views
Last Modified: 2012-05-07
I'm experiencing the problem detailed in http://support.microsoft.com/kb/950757 on my Exchange server.  I read in another thread here on EE, that an alternative to installing the hotfix from Microsoft is to set up a scheduled task to manually stop and start the smtpsvc, with the idea being that NDRs will be generated for any messages still in the queue at that time.

I've set up a batch file, but when I try to run "net stop smtpsvc" I get:

The Simple Mail Transfer Protocol (SMTP) service is stopping................
The Simple Mail Transfer Protocol (SMTP) service could not be stopped.

When I check the event log, I see this:

Cluster resource 'SMTP Virtual Server Instance 1 (EXCHANGE01)' in Resource Group 'Exchange Resources' failed.

I'm assuming MSCS doesn't like me manually restarting services.  Is there any way I can get around this?

0
Comment
Question by:FWeston
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
9 Comments
 
LVL 9

Expert Comment

by:PC_Rob
ID: 24798019
Try using the IISRESET command instead.  It also resets the SMTP service I believe.

Here is a detailed article of usage:

http://support.microsoft.com/kb/202013

iisreset /restart usually does it for me when I can't get the service to stop from the services manager.

Regards,

Rob
0
 
LVL 3

Author Comment

by:FWeston
ID: 24798159
That seems like it might work, but I'd really rather not take down IIS if I can help it, since that would kick people out of OWA and would temporarily break ActiveSync.
0
 
LVL 65

Expert Comment

by:Mestha
ID: 24802803
Any reason you don't want to install the hotfix for the greylisting bug?
It takes about two minutes to get and then install.

Simon.
0
NFR key for Veeam Agent for Linux

Veeam is happy to provide a free NFR license for one year.  It allows for the non‑production use and valid for five workstations and two servers. Veeam Agent for Linux is a simple backup tool for your Linux installations, both on‑premises and in the public cloud.

 
LVL 3

Author Comment

by:FWeston
ID: 24813146
Yes - we only have one user who's mentioned this problem to us, and the amount of messages it affects is miniscule.  MS recommends only installing the hotfix if the problem is seriously affecting you, so I'd rather avoid introducing any random elements into our Exchange setup if possible since that's probably the most critical service we provide.  The SMTP restart seems like it should solve the problem without requiring us to install any software.
0
 
LVL 65

Expert Comment

by:Mestha
ID: 24814067
I install the hotfix on to every server that I deploy, and haven't seen any problems with it. I actually asked Microsoft if they would push out on Automatic updates, but for some reason they declined to.

Restarting SMTP is fine, unless you happen to be receiving a message at the time.

Personally I would have no problems with deploying the patch, and I encourage everyone with Exchange 2003 to do so.

Simon.
0
 
LVL 3

Author Comment

by:FWeston
ID: 24814251
If this were a new installation, I wouldn't have any problem installing a hotfix, but since it's established and is mission critical, I'd rather not do it unless absolutely necessary.  Regarding the SMTP restart, if the message isn't completely received, I assume it would be treated as a failure and would be thrown in the retry queue.
0
 
LVL 65

Accepted Solution

by:
Mestha earned 2000 total points
ID: 24814535
Not always.
It depends on how the message is NDR'd.

As for your original question, due to the way clustering works, I believe your only option is to failover to the other cluster.

I have deployed the patch on more servers than I can count, including clustered servers, with no ill effects. I haven't had an Exchange 2003 patch cause a problem since the first post SP1 update that changed the behaviour of the Full Mailbox Access permission for admin accounts.

Simon.
0
 
LVL 3

Author Comment

by:FWeston
ID: 24814754
That makes sense, and is what I was thinking regarding the SMTP restart, but wasn't sure how to confirm it.  I'll take your word for it, and we'll go ahead and install the hotfix.
0
 
LVL 3

Author Closing Comment

by:FWeston
ID: 31600791
Installed the patch with no issues
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I don't pretend to be an expert at this, but I have found a few things that are useful. I hope that sharing them here will help others, so they will not have to face some rather hard choices. Since I felt this to be a topic of enough importance and…
One-stop solution for Exchange Administrators to address all MS Exchange Server issues, which is known by the name of Stellar Exchange Toolkit.
This video demonstrates how to sync Microsoft Exchange Public Folders with smartphones using CodeTwo Exchange Sync and Exchange ActiveSync. To learn more about CodeTwo Exchange Sync and download the free trial, go to: http://www.codetwo.com/excha…
Exchange organizations may use the Journaling Agent of the Transport Service to archive messages going through Exchange. However, if the Transport Service is integrated with some email content management application (such as an antispam), the admini…

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question