Can't restart smtpsvc?

I'm experiencing the problem detailed in http://support.microsoft.com/kb/950757 on my Exchange server.  I read in another thread here on EE, that an alternative to installing the hotfix from Microsoft is to set up a scheduled task to manually stop and start the smtpsvc, with the idea being that NDRs will be generated for any messages still in the queue at that time.

I've set up a batch file, but when I try to run "net stop smtpsvc" I get:

The Simple Mail Transfer Protocol (SMTP) service is stopping................
The Simple Mail Transfer Protocol (SMTP) service could not be stopped.

When I check the event log, I see this:

Cluster resource 'SMTP Virtual Server Instance 1 (EXCHANGE01)' in Resource Group 'Exchange Resources' failed.

I'm assuming MSCS doesn't like me manually restarting services.  Is there any way I can get around this?

LVL 3
FWestonAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

PC_RobCommented:
Try using the IISRESET command instead.  It also resets the SMTP service I believe.

Here is a detailed article of usage:

http://support.microsoft.com/kb/202013

iisreset /restart usually does it for me when I can't get the service to stop from the services manager.

Regards,

Rob
0
FWestonAuthor Commented:
That seems like it might work, but I'd really rather not take down IIS if I can help it, since that would kick people out of OWA and would temporarily break ActiveSync.
0
MesthaCommented:
Any reason you don't want to install the hotfix for the greylisting bug?
It takes about two minutes to get and then install.

Simon.
0
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

FWestonAuthor Commented:
Yes - we only have one user who's mentioned this problem to us, and the amount of messages it affects is miniscule.  MS recommends only installing the hotfix if the problem is seriously affecting you, so I'd rather avoid introducing any random elements into our Exchange setup if possible since that's probably the most critical service we provide.  The SMTP restart seems like it should solve the problem without requiring us to install any software.
0
MesthaCommented:
I install the hotfix on to every server that I deploy, and haven't seen any problems with it. I actually asked Microsoft if they would push out on Automatic updates, but for some reason they declined to.

Restarting SMTP is fine, unless you happen to be receiving a message at the time.

Personally I would have no problems with deploying the patch, and I encourage everyone with Exchange 2003 to do so.

Simon.
0
FWestonAuthor Commented:
If this were a new installation, I wouldn't have any problem installing a hotfix, but since it's established and is mission critical, I'd rather not do it unless absolutely necessary.  Regarding the SMTP restart, if the message isn't completely received, I assume it would be treated as a failure and would be thrown in the retry queue.
0
MesthaCommented:
Not always.
It depends on how the message is NDR'd.

As for your original question, due to the way clustering works, I believe your only option is to failover to the other cluster.

I have deployed the patch on more servers than I can count, including clustered servers, with no ill effects. I haven't had an Exchange 2003 patch cause a problem since the first post SP1 update that changed the behaviour of the Full Mailbox Access permission for admin accounts.

Simon.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
FWestonAuthor Commented:
That makes sense, and is what I was thinking regarding the SMTP restart, but wasn't sure how to confirm it.  I'll take your word for it, and we'll go ahead and install the hotfix.
0
FWestonAuthor Commented:
Installed the patch with no issues
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.