User has done something to their OWA view where their inbox is only sorted by FROM. And it looks something like this
+FROM:Sender Name A(Items: 32, Unread: 9)
+FROM:Sender Name B(Items: 5, Unread: 1)
+FROM:Sender Name C(Itmes:23, Unread: 13)
Expanding the plus sign shows all the messages for a particular sender and then shows Subject, Received, Size, etc and allows him to click any of those, but in then only sorts within that particular subset of emails for that one Sender.
Any help would be greatly appreciated as this makes OWA pretty much useless.
P.S. This is Exchange 2003, OWA over HTTPS. No other users are experiencing this.