Exchange 2003 SP2 Size Limit 18GB Issue

I followed the arrticle here http://support.microsoft.com/kb/912375 to increase my database size limit from 18GB to 25GB. But every night at Exchange database check my information store always dismounts and I get the following error in my even viewer. I tried everything but can't figure out why it keeps happening.

Exchange store 'First Storage Group\Mailbox Store (server)': The current physical size of this database (the .edb file and the .stm file) is 26 GB. This database has exceeded the size limit of 18 GB. However, the logical free space in this database has not yet been evaluated. Therefore, it is possible that this database contains enough free space to bring its logical size below the maximum size limit.

If the logical database size exceeds the maximum size limit, it will be dismounted on a regular basis.
datzent83Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Rick FeeMessaging Engineer - Disaster Recovery EngineerCommented:
Are you positive Exchange is at SP2?   I would reinstalled Exchange 2003 service pack to be sure something was not off on the first install.
0
datzent83Author Commented:
I am 100% positive that my Exchange 2003 is at SP2. Please see the attached screenshot.
exchange.jpg
0
SaakarSenior Technical ConsultantCommented:
You have to make sure that you are running Exchange 2003 SP2, only then those registry keys will work for you, and the DB size includes both EDB and STM's.
Try freeing up more space by running a Defrag on the database.
http://www.msexchange.org/tutorials/Defragmenting-Exchange-Database.html
0
Simplify Active Directory Administration

Administration of Active Directory does not have to be hard.  Too often what should be a simple task is made more difficult than it needs to be.The solution?  Hyena from SystemTools Software.  With ease-of-use as well as powerful importing and bulk updating capabilities.

Rick FeeMessaging Engineer - Disaster Recovery EngineerCommented:
That is telling you SBS 2003 is at SP2 not Exchange...

To check Exchange:

You can open Exchange System Manager => Servers : on the right end side corner you will number servers listed there along with sp installed.
0
Rick FeeMessaging Engineer - Disaster Recovery EngineerCommented:
Here is one example

sp2.gif
0
datzent83Author Commented:
Opps! My fault. Here is the correct screenshot.
exchange.jpg
0
Rick FeeMessaging Engineer - Disaster Recovery EngineerCommented:
"If the logical database size exceeds the maximum size limit, it will be dismounted on a regular basis."

Yes if your physical drive space is filled the db will dismount.  

If you have enough space on the drives.   I would reinstalled SP2 over the top.

Question...does the event logs indicated when db mounts?   all at the same time?
0
datzent83Author Commented:
I don't have to uninstall Exchange SP2 before reinstalling it?
I have 126GB left on my (C) drive, where my Exchange Server is installed.
I have to manually mount the store every morning.
0
Rick FeeMessaging Engineer - Disaster Recovery EngineerCommented:
No just install Exchange SP2 over the top...in the event logs is there a common time were it informs the database has been dismounted?
0
datzent83Author Commented:
I can't find it anywhere in the Event Viewer. Unless I am looking in the wrong place.
0
MesthaCommented:
If you are getting the message about 18gb, then you are at SP2. If it was 16gb then it would be service pack 1.

The registry key is very sensitive. If you have made an error like an additional space, anything like that, then it will not be read correctly. Furthermore the change doesn't take effect until you restart the information store service.

Therefore I would check the registry key very carefully, before restarting the information store service.

Simon.
0
datzent83Author Commented:
I reinstalled Exchange 2003 SP2 and I still get the following message. What else can I do?
My registry key is: Database Size Limit in Gb = 36

Exchange store 'First Storage Group\Mailbox Store (APROPOSBS)': The current physical size of this database (the .edb file and the .stm file) is 26 GB. This database has exceeded the size limit of 18 GB. However, the logical free space in this database has not yet been evaluated. Therefore, it is possible that this database contains enough free space to bring its logical size below the maximum size limit.
If the logical database size exceeds the maximum size limit, it will be dismounted on a regular basis.  
0
MesthaCommented:
The key has to be wrong. The fact that you are getting the warning about 18gb means that SP2 is installed correctly - as I stated in an earlier message.
You have to check the key, it is case sensative.

After changing it, restart the information store.

Simon.
0
realtecCommented:
Should look like this, see pic...
reg-pic.JPG
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
datzent83Author Commented:
I had it in "Gb" instead of "GB" but when I changed it I still get the same message!
0
realtecCommented:
Did you restart Information store as per Mestha above ?
0
datzent83Author Commented:
Yes and that didn't work. I am restarting the whole server now.
0
realtecCommented:
Post your image of the registry entry as I have done above.
0
datzent83Author Commented:
I got it working. I was adding the registry key to the public folder instead of the private folder. That goes to teach me to check first :)
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.