unable to rotate images in Windows Picture and Fax Viewer
Posted on 2009-07-07
I have a number of images stored on a network drive in an enterprise environment. My end-user has full rights to the images and the containing folder. This user is unable to rotate the images with Windows Picture and Fax Viewer (WPFV) either from a right-click or inside the application. She is running Win XP SP2 and Office 2007.
I have done an RSOP on the folder and images for the user and confirmed that the user has full rights including special rights both NTFS and AD. I have setup a test user that has the same rights and tested on a test machine with the same result. I can rotate the images as a domain admin. The user can rotate the images if she first copies them to her local machine. She can then overwrite the original with the rotated image on her desktop.
I have un-registered and re-registered WPFV with rundll32.exe /u shimgvw.dll. My colleague was able to rotate the images on a clean build with the affected users account. He claims that Office 2003 may be the issue, although I tested on a machine with Office 2003 and was unable to rotate the images.
I am unable to determine what is causing this headache. And yes, I know WPFV ruins image quality. I've explained this to the end-user as well. It's now a matter of principle.
Any help is greatly appreciated.