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WatchGuard Mobile VPN Client will not install properly

Medium Priority
1,184 Views
Last Modified: 2013-11-16
I am installling the VPN client on 6 different laptops. It succeeds on two and the others have the following behavior:

When I install the Watchguard Mobile VPN client for IPSec, it installs with no errors. When I reboot after install, it is VERY slow to boot to the login screen. Once I log in, the log in screen greys out for a minute or two, applies computer settings and personal settings for a couple more minutes, then I get the desktop after a few more minutes.

Then I find that the regular NIC cards don't work. Any ping I do to an internal IP address gets me 4 HARDWARE ERROR returns. No DNS resolutions either.

I have tried uninstalling both wireless and ethernet cards and reinstalling.
The only other variable I think significant is that the ones that are failing have had Cisco VPN software uninstalled on them. I have gone through the registry as certain Cisco docs have recommended and removed files and entries as instructed. Still same behavior.

Watchguard support is scratching their heads. Any ideas?
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CERTIFIED EXPERT
Top Expert 2007

Commented:
Not 100% sure but can you ensure that the MUVPN is disabled [from system tray] and only activated on need basis; sometimes this would help.

Also, as the machines had other VPN client installed this causes issues in some cases; I have found no solution to the problem other than to restore the machines to an earlier date before other VPN client was installed (if applicable) or use fresh OS.

Thank you.
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